Service approach
Product repair normally begins by using the product internal diagnostics and the following two-step
process:
1. Isolate the problem to the major system (for example, the network or server, or the product).
2. Troubleshoot the problem by using the procedures in the solve problems chapter.
After you find a faulty part, the product can usually be repaired at the assembly level by replacing field-
replaceable units (FRUs). Some mechanical assemblies might need to be repaired at the subassembly
level.
NOTE: Your product might not appear exactly as the one shown in the photos in this chapter.
Although some photos do not show the document feeder and scanner assembly installed, the
procedures in this chapter are appropriate for your product.
ENWW
Service approach
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