Pickup roller and separation pad (Tray 1)
The roller must be rotated into the service position to remove it.
CAUTION: Avoid touching the spongy roller surface unless you are going to replace the roller. Skin oils on
the roller can cause paper pickup problems.
NOTE: Always replace the separation pad when replacing the pickup roller.
1. Turn the product on, and wait for it to reach the Ready state. Perform the following steps to rotate the
roller to the service position.
NOTE: If you have removed Tray 2 to service the product, reinstall the tray before turning the power
on.
TIP: The following steps rotate the engine pickup roller and the Tray 1 pickup roller into the service
position.
a. Open the 2ndary service menu. See Accessing the 2ndary service menu on page 4
b. Use the arrow buttons to select Pick Roller, and then press the OK button.
Touch the OK button again to confirm that you want the roller to rotate.
c. Listen for the roller to rotate. When the roller is done rotating, unplug the power cable.
NOTE: Failure to unplug the product at this point will result in the roller being in the incorrect
position for the repair procedure.
d. Remove Tray 2.
e. Perform the remaining steps in this procedure to remove the roller. After replacing the roller, plug
the power cable into the product, and then use the power button to turn the power on.
2. Lower the Tray 1 paper pickup assembly by pushing down on the edges of the assembly.
Figure 1-10 Remove the Tray 1 pickup roller (1 of 3)
14 Chapter 1 Removal and replacement ENWW
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