Clear jams from the output bin .................................................................................. 89
Clear jams from the rear door ................................................................................... 89
Solve paper-handling problems ................................................................................................ 91
The product picks up multiple sheets of paper ............................................................. 91
The product does not pick up paper .......................................................................... 91
Solve image quality problems .................................................................................................. 92
Use the correct paper type setting in the printer driver ................................................. 92
Change the paper type setting for Windows ................................................ 92
Change the paper type setting for Mac ....................................................... 92
Adjust color settings in the printer driver ..................................................................... 93
Change the color theme for a print job ....................................................... 93
Change the color options .......................................................................... 94
Use paper that meets HP specifications ...................................................................... 94
Print a cleaning page .............................................................................................. 95
Calibrate the product to align the colors .................................................................... 95
Check the toner cartridges ........................................................................................ 96
Print the Supplies Status page .................................................................... 96
Inspect the print cartridge for damage ........................................................ 96
Repeating defects ..................................................................................... 97
Use the printer driver that best meets your printing needs ............................................. 97
Solve performance problems ................................................................................................... 99
Factors affecting print performance ........................................................................... 99
Print speeds ........................................................................................... 100
The product does not print or it prints slowly ............................................................. 101
The product does not print ....................................................................... 101
The product prints slowly ......................................................................... 102
Solve product connectivity problems ....................................................................................... 103
Solve direct-connect problems ................................................................................. 103
Solve network problems ......................................................................................... 103
Poor physical connection ......................................................................... 103
The computer is using the incorrect IP address for the product ...................... 103
The computer is unable to communicate with the product ............................ 104
The product is using incorrect link and duplex settings for the network .......... 104
New software programs might be causing compatibility problems ................ 104
The computer or workstation might be set up incorrectly .............................. 104
The product is disabled, or other network settin
gs are incorrect .................... 104
Solve wireless network problems ............................................................................. 105
Wireless connectivity checklist ................................................................. 105
The control panel displays the message: The wireless feature on this product
has been turned off ................................................................................ 106
The product does not print after the wireless configuration completes ............ 106
ENWW ix