c. If the page jams in the product, clear the jam.
d. If the print quality is unacceptable, complete the following steps:
●
Verify that the print settings are correct for the paper you are using.
●
Solve print-quality problems.
9. Print a small document from a different program that has printed in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print), complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. Check the cable connection. Direct the product to the correct port, or reinstall the software,
selecting the connection type you are using.
ENWW
Solve problems checklist
31
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