●
Check that you are using
the correct printer driver.
●
The data file sent to the
printer might be corrupt.
To test, try printing it on
another device (if
possible), or try a
different file or a different
program.
●
Check the interface
cable connections. Test
the cable by trying it on
another computer (if
possible).
●
Replace the interface
cable with a high-quality
cable.
●
You might have
pressed Stop.
●
Check that the power to
the device is steady, and
that it meets device
specifications.
●
Simplify the print job.
●
Check settings in the
printer driver or program.
(The printer driver and
program settings
override device control-
panel settings.)
The print job is not
formatted correctly.
Paper is not fed correctly or
is damaged.
There are print-quality problems.
●
Check that you are using
the correct printer driver.
●
Check the program
settings. (See the
program online Help.)
●
Try a different font.
●
Downloaded resources
might have been lost.
You might need to
download them again.
●
Make sure that the paper
is loaded correctly and
that the guides are not
too tight or too loose
against the stack.
●
If pages are wrinkled or
curled, or if the image is
skewed on the page,
see
Solving image-
quality problems
on page 475.
●
Use the control panel to adjust the print resolution.
●
Use the control panel to check that REt is on.
●
See the control panel message section in this chapter.
Step 5: Does the printer select media from the correct trays?
YES
For other problems, check the Contents, the Index, or the printer driver online
Help.
NO
The device pulls paper from the wrong
tray.
An optional tray is not working
correctly.
A message other than READY
appears on the printer control panel
display.
●
Make sure that you have selected
the correct tray.
●
Make sure that trays are correctly
configured for paper size and type.
Print a configuration page to see
current tray settings.
●
Make sure that the tray selection
(Source) or Type in the printer
driver or program is set correctly.
(The printer driver and program
●
Print a configuration page to verify
that the tray is installed correctly
and is functional.
●
Make sure that the media is
correctly loaded in the tray.
●
Configure the printer driver to
recognize the installed tray. (See
the printer driver online Help.)
●
Turn the device off and then on.
●
See the control panel message
section in this chapter.
394 Chapter 6 Troubleshooting ENWW
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