A configuration page does not print. A blank page prints. A message other than READY or
PRINTING CONFIGURATION appears
on the control-panel display.
●
Check that all trays are correctly
loaded, adjusted, and installed in
the device.
●
Using the computer, check the print
queue or print spooler to see if the
device has been paused. If there
are problems with the current print
job, or if the device is paused, a
configuration page will not print.
(Press Stop and try step 2 in the
troubleshooting flowchart again.)
●
Check that the sealing tape does
not remain on the print cartridge.
(See the Getting Started Guide or
the instructions that came with the
print cartridge.)
●
The print cartridge might be empty.
Install a new print cartridge.
●
See
Solve print-quality problems
on page 475.
●
See the control panel message
section in this chapter.
Step 3: Does the device copy?
YES
Go to step 4.
NO
Poor print quality from the ADF. Media does not move smoothly through
the ADF path.
Poor copy quality from the flatbed.
●
If the print quality from the internal
tests and the copy from the flatbed
were acceptable, clean the ADF and
the ADF glass on the flatbed.
●
If the ADF is damaged, repair or
replace the ADF. See
ADF assembly
on page 204.
●
Make sure that the media meets
HP specifications (if not, copy from the
flatbed).
●
Clean the ADF pickup and feed rollers
and separation pad.
●
If the problem persists, replace the
ADF pickup and feed rollers. See
ADF
separation pad and pickup and feed
roller assemblies (removal and
replacement) on page 184.
●
If the problem persists, replace the
ADF. See
ADF assembly
on page 204.
●
If the print quality from the internal
tests and the copy from the ADF were
acceptable, clean the flatbed glass.
Step 4: Does the job print as expected?
YES
Go to step 5.
NO
Print is garbled, or only a
portion of the page prints.
Printing stops in the middle
of the job.
Print speed is slower than
expected.
A device control panel
setting is not taking effect.
ENWW Troubleshooting flowchart 393
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