Control-panel messages
NOTE For error messages or recommended actions in this section that describe checking or
replacing a sensor, see the sensor tests in the control-panel Troubleshooting menu. See
Use the
Administration menu on page 36.
Table 6-2 Control-panel messages
Control panel message Description Recommended action
Bad optional tray connection The print engine is no longer connected to the
HCI.
Check the connector(s) (J1601A) on the HCI
controller PCA(s). Also, check the floating
connector between the engine (base unit)
and the HCI.
Standard output bin full The output bin is full. 1. Empty the bin to continue printing.
2. Make sure that the output bin sensor
and sensor flag (SR2) are not damaged
and are functioning correctly.
3. Make sure that the connector J310 on
the dc controller is firmly seated.
10.32.00 - Unauthorized Supply A supply has been installed that does not
pass the authentication test for genuine HP
supplies.
If you believe you purchased a genuine HP
supply, go to
www.hp.com/go/
anticounterfeit. Repairs required as a result
of using non-HP supplies or unauthorized
supplies are not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
To continue printing, touch OK.
10.XX.YY Supply memory error The device cannot read or write to the print
cartridge e-label, or the e-label is missing
from the print cartridge.
●
XX = 00 e-label read/write error
●
XX = 10 e-label missing error
●
YY = 00 black cartridge
Remove and then reinstall the print cartridge,
or install a new HP print cartridge.
If the problem persists, perform the following
check.
1. Note the position of the e-label on the
print cartridge in the cartridge cavity.
Remove the print cartridge.
2. Make sure that the reader element
moves freely and the contact drops into
place as the door is closed.
3. If you believe you purchased a genuine
HP supply, visit us at
www.hp.com/go/
anticounterfeit. Repairs required as a
result of using non-HP supplies or
unauthorized supplies are not covered
under warranty. HP cannot ensure the
accuracy or the availability of certain
features.
4. To continue printing, touch OK.
ENWW Control-panel messages 397
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