Control panel message Description Recommended action
11.XX - Internal clock error To continue
touch OK
The device real time clock has experienced
an error.
●
XX = 01 battery failed
●
XX = 02 real time clock failed
Turn the MFP off, and then on. If the error
persists, you might need to replace the
formatter. See
Formatter cover and cage
on page 199.
13.01.00 Jam in Tray 1 Input delay between Tray 1 and SR5 (top/
registration sensor).
Picked from Tray 1.
Picked from Tray 1 but did not read SR5.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the Tray 1 input
area on page 468).
1. Check to see that the media in Tray 1 is
loaded correctly and that the size guides
are set appropriately.
2. Check Tray 1 pick roller and separation
pad for excessive wear or
contamination. Replace if necessary.
3. Check for paper or other obstructions to
the paper path in Tray 1, in the cartridge
door area, and before the registration
area. Replace the cartridge door
assembly if problems are detected.
4. Check SR5 (top/registration sensor)
and flag for correct mechanical
functionality. repair or replace if
necessary.
5. For SR5, check connector J319 on the
dc controller.
6. Replace the HVPS (only if SR5 is
suspected).
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.01.00 Jam inside lower right door
13.01.00 Jam inside middle right door
Input delay between SR14 (pre-feed sensor)
and SR5 (top/registration sensor).
Picked from Tray 3.
Leading edge passed SR14, but did not reach
SR5.
This message can also indicate a no-pick in
Tray 3.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the Tray 2 and
Tray 3 input area on page 468).
1. Check for paper or other obstructions in
Tray 3 and the paper path between Tray
3 and the registration area.
2. Check the Tray 3 pick and separation
rollers for excessive wear or
contamination. Replace if necessary.
3. Check SR5 (top/registration sensor)
and SR14 (pre-feed sensor) and flags
for correct mechanical functionality.
Repair or replace if necessary.
4. For SR5, check connector J319 on the
dc controller.
Table 6-2 Control-panel messages (continued)
398 Chapter 6 Troubleshooting ENWW
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