Control panel message Description Recommended action
5. For SR14, check connector J320 on the
dc controller.
6. Replace the HVPS (only if SR5 is
suspected).
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.01.00 Jam inside middle right door Input delay between HCI SR3 (Tray 4 feed-
detect sensor) and SR5 (top/registration
sensor)
Leading edge passed HCI SR3 (Tray 4 feed-
detect sensor).
NOTE This message can occur for
media picked from Tray 4, Tray 5, or
Tray 6.
NOTE This error can also be cause
by a mispick in Tray 3.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the Tray 4/5/6
input areas on page 470).
1. Check for paper or other obstructions to
the paper path between the output of the
HCI and the registration area.
2. Check SR5 (top/registration sensor)
and SR14 (pre-feed sensor) for correct
mechanical functionality. Repair or
replace if necessary.
3. Check connector J319 and J320 on the
dc controller.
4. Replace the HVPS (only if SR5 is
suspected).
5. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.01.00 Jam inside upper right door Input delay between Tray 2 and SR5 (top/
registration sensor).
Picked from Tray 2.
Picked from Tray 2 but did not reach SR5.
This message can also indicate a no-pick in
Tray 2.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the Tray 2 and
Tray 3 input area on page 468).
1. Check for paper or other obstructions to
the paper path in Tray 2 and before the
registration area.
2. Check the Tray 2 pick and separation
rollers for excessive wear or
contamination. Replace if necessary.
3. Check SR5 (top/registration sensor)
and flag for correct mechanical
functionality. Repair or replace if
necessary.
4. For SR5, check connector J319 on the
dc controller.
5. Replace the HVPS (only if SR5 is
suspected).
6. Replace the dc controller.
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 399
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