Control panel message Description Recommended action
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.01.00 Jam inside upper right door Multi-pick jam in the area of Tray 1 and the
print cartridge.
NOTE This message can also
indicate a mispick.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the Tray 2 and
Tray 3 input area on page 468).
1. Make sure that media is loaded correctly
into Tray 1 and that the size guides are
set correctly.
2. Check the Tray 1 pick roller and
separation pad for excessive wear or
contamination. Replace if necessary.
3. Check for paper or other obstructions to
the paper path in Tray 1, in the cartridge
door area, and before the registration
area. Replace the cartridge door
assembly if problems are detected.
4. Check SR5 (top/registration sensor)
and the flag for correct mechanical
functionality. Repair or replace if
necessary.
5. For SR5, check connector J319 on the
dc controller.
6. Replace the HVPS (only if SR5 is
suspected).
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.02.00 Jam inside upper right door Stay jam at SR5 (top/registration sensor).
SR5 continues to detect media, after the
media is originally detected, longer than
specified.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the Tray 2 and
Tray 3 input area on page 468).
1. Check for paper or other obstructions to
the paper path in Tray 2 and before the
registration area.
2. Check SR5 (top/registration sensor)
and flag for correct mechanical
functionality. Repair or replace if
necessary.
3. Check connector J319 on the dc
controller.
4. Replace the HVPS.
5. Replace the dc controller.
Table 6-2 Control-panel messages (continued)
400 Chapter 6 Troubleshooting ENWW
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