Control panel message Description Recommended action
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.03.00 Jam in Tray 4 Input delay from Tray 4 to HCI SR3 (Tray 4
feed-detect sensor).
This is a mispick in Tray 4*.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the Tray 4/5/6
input areas on page 470).
1. Make sure that the customer is using
supported media and that it is loaded
correctly.
2. Check Tray 4 pick and separation rollers
for contamination and correct
mechanical functionality. Replace if
necessary.
3. Check for paper or other obstructions to
the paper path between Tray 4 and the
top of the output of the HCI.
4. Check HCI SR3 (Tray 4 feed-detect
sensor) and flag for correct mechanical
functionality. Repair or replace if
necessary.
5. Check connector J1506 on the HCI
controller in Tray 4.
6. Check connector J312 on the dc
controller.
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.03.00 Jam in Tray 5 Input delay from Tray 5 to HCI SR4 (Tray 5
feed-detect sensor).
This is a mispick in Tray 5.
Clear the jam following the instructions on the
control panel display or the instructions in this
manual (see
Clear jams from the Tray 4/5/6
input areas on page 470).
1. Make sure that the customer is using
supported media and that it is loaded
correctly.
2. Check Tray 5 pick and separation rollers
for contamination and correct
mechanical functionality. Replace if
necessary.
3. Check for paper or other obstructions to
the paper path between Tray 5 and the
top of the output of the HCI.
4. Check HCI SR4 (Tray 5 feed-detect
sensor) and flag for correct mechanical
functionality. Repair or replace if
necessary.
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 401
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