Control panel message Description Recommended action
3. Check the connection J2109 on the
stapler/stacker control board.
4. Open the upper left door and observe
the location of media in the paper path.
●
If the media stopped at the set of
rollers located near the bottom of
the left side door, replace the
stapler/stacker feed assembly.
●
If the media stopped past the green
guide, replace the stapler/stacker
alighment unit.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.12.42 Jam in stacker bin area Stapler jam.
Initial jam at exit. At power-on, media was
detected at SR2103 (delivery sensor).
SR2103 is located in the stapler/stacker at
the exit rollers. SR2103 is the exit sensor for
the stapler/stacker and senses media as the
media exits the stapler/stacker into the
stacker output bin.
1. Remove any media at the exit rollers of
the stapler/stacker.
2. Open the upper left door and perform
the following tasks:
●
Remove any media from the paper
path.
●
Press down on the upper portion of
the green guide and remove any
media from between the green
guide and the stapler/stacker exit
rollers.
●
Clean SR2100 by blowing air
gently into the sensing area. Check
the sensor for correct mounting,
cable connection, and alignment
with the sensor flag. If the sensor
is damaged or nor working, replace
the sensor.
●
Check the operation of SR2103
(delivery sensor) and the sensor
flag. If the sensor or the sensor flag
is not working, replace the stapler/
stacker alignment assembly.
3. If, after performing the previous steps,
the problem persists, replace the
stapler/stacker control board.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 411
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