Control panel message Description Recommended action
13.13.00 Jam inside duplexer Duplexer jam. 1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams from the optional duplexer
on page 464).
2. Remove the duplexer and check
sensors SR1 (duplexer-jam sensor) and
SR2 (duplexer-refeed sensor) for
correct mechanical functionality.
Replace if necessary.
3. Check for paper or other obstructions to
the paper path in the duplexer and
between the fuser and the duplexer.
Also check the turnaround path between
the fuser and the standard face-down
output bin.
4. Check the interface between the
duplexer and the print engine.
5. Check connector J311 on the dc
controller.
6. Replace the duplexer.
7. Replace the dc controller.
NOTE See also, General paper-
path and jam troubleshooting
on page 449.
13.14.00 Jam inside duplexer SR2 (duplexer refeed sensor) detected
residual media.
1. Clear the jam following the instructions
on the control panel display or the
instructions in this manual (see
Clear
jams from the optional duplexer
on page 464).
2. Remove the duplexer and check
sensors SR1 (duplexer-jam sensor) and
SR2 (duplexer-refeed sensor) for
correct mechanical functionality.
Replace if necessary.
3. Check for paper or other obstructions to
the paper path in the duplexer and
between the fuser and the duplexer.
Also check the turnaround path between
the fuser and the standard face-down
output bin.
4. Check the interface between the
duplexer and the print engine.
5. Check connector J311 on the dc
controller.
6. Replace the duplexer.
7. Replace the dc controller.
Table 6-2 Control-panel messages (continued)
412 Chapter 6 Troubleshooting ENWW
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