Control panel message Description Recommended action
NOTE In most cases, replacing the
formatter will not remedy repetitive
49 errors. Very rarely the formatter
hardware may be faulty which will be
indicated by a 79 Error message.
print job, contact the software vendor for
assistance.
4. Do the following:
a. If the message persists when using
different software programs and
attempting specific print jobs,
disconnect all of the cables that
connect the MFP to the network or
a computer.
b. Turn the MFP off.
c. Remove the DIMM.
d. Remove any installed EIO devices.
e. Turn the device on.
f. If the error message disappears,
reinstall the DIMM and EIO
devices individually, making sure
to turn the device power off and
then on again as you install each
device.
g. Replace the component that
caused the error message.
50.X FUSER ERROR To continue turn off
then on
A fuser error has occurred.
●
50.1 = low fuser temperature
●
50.2 = low fuser temperature during
warm up
●
50.3 = high fuser temperature
●
50.4 = faulty fuser, power supply drive
circuit
●
50.5 = the wrong fuser is installed or no
fuser is installed
●
50.6 = open fuser, heating element
broken
●
50.7 = fuser pressure release
malfunction
●
50.8 = low fuser temperature
●
50.9 = high fuser temperature
1. Turn the device off, and allow it to cool.
2. Verify that the correct model of fuser is
installed.
3. Verify that the correct voltage fuser is
installed.
4. Reinstall the fuser, and check the
connection between the fuser and the
high-voltage power supply. Replace the
high-voltage power supply if the
connector is damaged.
5. Replace the fuser. See
Fuser
on page 329.
6. Replace the dc controller PCA. See DC
controller PCA on page 357.
7. Replace the high-voltage power supply.
See
High-voltage power supply
on page 347.
51.XY ERROR To continue turn off then
on
A temporary printing error has occurred.
X = 1 beam detect error
X = 2 laser error
Y = 0 black laser
1. Turn the device off, and then turn the
device on.
2. Reseat the connectors between the
laser/scanner and the dc controller PCA
(J801 and J321).
3. Make sure that the laser/scanner
cartridge door interlock mechanism is
Table 6-2 Control-panel messages (continued)
424 Chapter 6 Troubleshooting ENWW
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