Control panel message Description Recommended action
This message will reappear periodically until
the maintenance kit items are replaced.
Install a document feeder maintenance kit.
Touch Administration, scroll to and touch
Resets. Touch Clear Document Feeder
Message.
Replace maintenance kit The number of pages remaining for the
engine maintenance items has reached the
low threshold. The device was set to stop
printing when a supply needs to be ordered.
This message will reappear periodically until
the maintenance kit items are replaced.
Touch Administration, scroll to and touch
Resets. Touch Clear Maintenance
Message.
Follow the instructions on the control-panel
display, and then touch OK to return to the
Home screen.
Install a document feeder maintenance kit.
Touch Administration, scroll to and touch
Resets. Touch Clear Maintenance
Message.
Replace Staple Cartridge The stapler is out of staples. Replace the staple cartridge.
Resend Stapler/Stacker Firmware A problem occurred while updating the
firmware for the stapler/stacker.
Send the upgrade again.
RFU Load Error An error occurred during a firmware update. Resend the update.
Rotating motor To Exit Press Stop The device is processing a component test. Press Stop to exit the component test.
Sanitizing disk <X>% complete Do not
power off
The hard disk is being cleaned. 1. Wait for the cleaning to be completed.
2. If the cleaning processes does not
finish, turn the power off, and then on.
3. If the error persist, initialize the hard
drive, or perform an RFU.
Scan carriage locked The scanner carriage lock is engaged. Turn the device off. Unlock the scanner
cartridge lock underneath the scanner at the
left side of the device. Turn the device on.
Scan Failure Press Start to rescan The scan was unsuccessful and the
document needs to be rescanned.
If necessary, reposition the document to
rescan it, and then press Start.
Size mismatch in tray XX The media loaded in the specified tray is
longer or shorter in the feed direction than the
size configured for the tray or is wider or
narrower across the scan direction than the
print job specifies.
The specified tray(s) are not available for auto
selection.
Reconfigure the tray size to match the loaded
media.
Select another tray with the correct size
media for the print job.
SMTP gateway not responding The SMTP gateway has exceeded a time out
value.
Verify the e-mail server address. See Solve
e-mail problems on page 522. Contact the
network administrator.
Testing . . . please wait The device is performing internal tests. No action necessary.
The digital sending service at <IP
Address> does not service this MFP.
Contact administrator.
The device cannot communicate with the
specified IP address.
Verify the IP address. Contact the network
administrator.
The digital sending service must be
upgraded to support this version of the
MFP firmware. Contact administrator.
The digital sending service is not supported
by the device firmware version that is
currently installed.
Check the firmware version. Contact the
network administrator.
Table 6-2 Control-panel messages (continued)
ENWW Control-panel messages 439
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