Control panel message Description Recommended action
Order staple cartridge Fewer than 20 staples remain in the staple
cartridge. Printing can continue.
Order a new staple cartridge.
Output bin <X> full The specified output bin is full, and printing
cannot continue.
1. Empty the bin to continue printing.
2. Make sure that the output bin sensor
and sensor flag (SR2) are not damaged
and are functioning correctly.
3. Make sure that the connector J310 on
the dc controller is firmly seated.
Output paper path open The stapler door is open and must be closed
before printing can continue.
Make sure the staple cartridge is snapped
into position and that the stapler door is
closed.
Paper Wrapped Around Fuser A jam has occurred because the paper has
wrapped around the fuser.
Follow the instructions in the onscreen dialog
box. See
Clear jams on page 459.
Password or name is incorrect. Please
enter correct login.
The user name or password was typed
incorrectly.
Retype the user name and password.
Performing Upgrade A remote firmware upgrade (RFU) is in
progress.
No action necessary.
PIN is incorrect. Please enter a 4-digit
PIN.
The PIN format is incorrect. Type the 4-digit PIN.
PIN is incorrect. Please re-enter PIN. The PIN was typed incorrectly. Retype the PIN.
Please turn device off and install hard
disk.
The requested job requires a hard disk, but
the device does not have a hard disk
installed.
Turn the device off and install a hard disk.
See
User-replaceable parts on page 182.
Printing Engine Test . . . The device is processing an engine test page. No action necessary.
Reinsert duplexer To Continue Turn Off
Then On
The duplexer has been removed and must be
reinstalled.
Turn the power off, reinsert the duplexer in
the device, and then turn the power on.
Touch Hide to remove the message and use
other MFP features.
1. Reseat the duplex connector (J311) on
the dc controller.
2. Replace the duplexer.
Replace Black Cartridge The print cartridge is out of toner and the
Replace Black Cartridge setting is set to
Stop at out.
Replace the print cartridge. See Change the
print cartridge on page 94.
Override the Replace Black Cartridge by
using the control-panel Management menu.
Replace black cartridge To Continue
Touch OK
The print cartridge is out of toner and the
Replace Black Cartridge setting is set to
Stop at low.
Touch OK to continue printing.
Replace the print cartridge. See
Change the
print cartridge on page 94.
Touch Hide to remove the message and use
other MFP features.
Replace Document Feeder Kit The number of pages remaining for the ADF
maintenance items has reached the low
threshold. The device was set to stop printing
when a supply needs to be ordered.
Follow the instructions on the control-panel
display, and then touch OK to return to the
Home screen.
Table 6-2 Control-panel messages (continued)
438 Chapter 6 Troubleshooting ENWW
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