●
Defective paper-tray switches can cause jams by communicating the wrong paper size to the
formatter.
●
When cleaning the device and clearing jams, check that the paper path is clear. Scraps of media
in the paper path can cause intermittent jams. Also, remove the fuser and carefully check it for
debris from jams.
Jams in Tray 1
Table 6-10 Causes for jams in Tray 1
Cause Solution
The pickup roller is dirty, worn, or
damaged
Clean the pickup roller. If it is still dirty after cleaning, or if it is worn or damaged, replace the
pickup roller. See
User-replaceable parts on page 182.
NOTE Always replace the pickup roller and the separation pad at the same time.
This roller is part of the engine maintenance kit.
The separation pad is defective Clean the separation pad. If it is still dirty after cleaning, or if it is worn or damaged, replace
the separation pad. See
User-replaceable parts on page 182.
NOTE Always replace the pickup roller and the separation pad at the same time.
This pad is part of the engine maintenance kit.
NOTE These parts are included in the engine maintenance kit which should be installed by the
user when two-hundred thousand (200K) pages have passed through the MFP. If you are
experiencing poor MFP performace, check to see if an engine maintenance kit was installed at
the correct interval.
Jams in Tray 2, or Tray 3
Table 6-11 Causes for jams in Tray 2, or Tray 3
Cause Solution
The pickup roller is dirty, worn, or
damaged
Clean the pickup roller. If it is still dirty after cleaning, or if it is worn or damaged, replace the
pickup roller. See
User-replaceable parts on page 182.
NOTE Always replace the pickup roller and the separation roller at the same time.
This roller is part of the engine maintenance kit.
The separation roller is worn or
damaged
Clean the separation roller. If it is still dirty after cleaning, or if it is worn or damaged, replace
the separation roller. See
User-replaceable parts on page 182.
NOTE Always replace the pickup roller and the separation roller at the same time.
This roller is part of the engine maintenance kit.
450 Chapter 6 Troubleshooting ENWW
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