Jams in the ADF.
Cause
Solution
NOTE Always replace the rollers and separation
pad together. These components are part of the ADF
maintenance kit.
Table 6-15 Tray 1 jams
Jams in the Tray 1 area.
Cause
Solution
The Tray 1 pickup roller is not picking up the media. Remove the top sheet of media. If the media is heavier than
199 g/m
2
(53 lb), it might not be picked from the tray.
The Tray 1 pickup roller or separation pad is dirty, worn, or
damaged.
Clean the roller and pad. If the roller or pad are worn or
damaged, replace the roller and pad assembly. See
User-
replaceable parts on page 182.
NOTE Always replace the roller and separation pad
together. These components are part of the engine
maintenance kit.
The main motor has failed. Replace the main motor. See Main motor on page 363.
The DC controller PCA has failed. Replace the DC controller PCA. See DC controller PCA
on page 357.
Table 6-16 Tray 2 and Tray 3 jams
Jams in the Tray 2 and Tray 3 area.
Cause
Solution
The Tray 2 pickup roller is not picking up the media. Remove the top sheet of media. If the media is heavier than
120 g/m
2
(32 lb), it might not be picked from the tray.
The tray cassette is not installed correctly or is damaged. Remove the tray and then reinstall it. Replace the cassette if
necessary.
The tray pickup roller or separation pad is dirty, worn, or
damaged.
Clean the roller and pad. If the roller or pad are worn or
damaged, replace the roller and the pad. See
User-
replaceable parts on page 182.
NOTE Always replace the pickup roller and
separation pad at the same time.
The base unit lifter drive assembly has failed. Replace the base unit lifter drive assembly. See Lifter drive
assembly on page 354.
The main motor has failed. Replace the main motor. See Main motor on page 363.
The DC controller PCA has failed. Replace the DC controller PCA. See DC controller PCA
on page 357.
Table 6-14 ADF jams (continued)
ENWW Common causes of repeating jams 453
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