Table 6-17 Transfer and feed jams
Jams in the transfer and feed area.
Cause
Solution
The registration roller is dirty, worn, or damaged. Clean the roller. If the roller is worn or damaged, replace the
registration assembly. See
Registration assembly
on page 325.
The top-of-page sensor assembly (SR5) is not correctly
operating.
Verify that the top-of-page sensor assembly (SR5) is correctly
installed and can move freely.
The DC controller PCA has failed. Replace the DC controller PCA. See DC controller PCA
on page 357.
Table 6-18 Fuser and delivery jams
Jams in the fuser and delivery area.
Cause
Solution
Fuser is damaged. Replace the fuser. See Fuser on page 329.
The fuser pressure release assembly rollers are dirty, worn,
damaged, or not engaged.
Clean the rollers. If the fuser pressure release assembly is
worn or damaged, replace the assembly. See
Fuser pressure
release assembly on page 328.
Make sure that the cartridge door linkage is functioning
properly so that the fuser drive will engage.
The paper delivery assembly rollers are dirty, worn, or
damaged.
Clean the rollers. If the paper delivery assembly are worn or
damaged, replace the assembly. See
Paper feed assembly
(base unit) on page 332
The DC controller PCA has failed. Replace the DC controller PCA. See DC controller PCA
on page 357.
Table 6-19 HCI feeder jams (Tray 4/5/6 jams)
Jams in the HCI feeder area.
Cause
Solution
The Tray 4/5/6 pickup/feed rollers are not picking up the media. Use only media that meets HP specifications.
Remove the top sheet of media. If the media is heavier than
120 g/m
2
(32 lb), it might not be picked from the tray.
The tray cassette is not installed correctly or is damaged. Remove the tray and then reinstall it. Replace the cassette if
necessary.
The tray pickup and feed rollers are dirty, worn, or damaged. Clean the rollers. If the rollers are worn or damaged, replace
the rollers. See
User-replaceable parts on page 182.
NOTE Always replace the pickup and feed rollers at
the same time.
The HCI lifter drive assembly or paper pickup assembly is
damaged.
Replace the HCI lifter drive assembly or paper pickup
assembly. See
Lifter driver assembly on page 384 or Paper
pickup assemblies on page 378.
454 Chapter 6 Troubleshooting ENWW
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