Jams in the HCI feeder area.
Cause
Solution
The HCI feeder motor has failed. Replace the HCI motor. See Motor(s) and PCA(s)
on page 377.
The HCI feeder PCA has failed. Replace the HCI PCA. See Motor(s) and PCA(s)
on page 377.
The HCI lifter drive assembly is damaged. Replace the HCI lifter drive assembly. Lifter driver assembly
on page 384.
The DC controller PCA has failed. Replace the DC controller PCA. See DC controller PCA
on page 357.
Table 6-20 Duplexer jams
Jams in the duplexer area.
Cause
Solution
The duplexer is not correctly installed. Remove the duplexer and then reinstall it.
Make sure that the duplex sensor flags are not damaged and
can move freely.
Make sure that the wire harness connectors from the duplexer
to engine, and from the engine to the dc controller are fully
seated.
Table 6-21 Stapler/stacker jams
Jams in the stapler engine connection area.
Cause
Solution
The feed motor has failed. Replace the alignment and jog guide assembly. See Alignment
and jogger guide assembly on page 276.
The feed rollers are dirty, worn or damaged. Clean the rollers. If the rollers are worn or damaged, replace
the stapler paper feed assembly. See
Paper feed assembly
(stapler) on page 275.
The inlet paper sensor flag or spring is damaged. Make sure that the spring is correctly installed and that the flag
moves freely and is not damaged.
If the spring or flag are damaged, replace the stapler paper
feed assembly. See
Paper feed assembly (stapler)
on page 275.
The delivery deflector is damaged. Replace the stapler paper feed assembly. See Paper feed
assembly (stapler) on page 275.
The stapler PCA has failed. Replace the stapler PCA. See Stapler PCA on page 257.
Table 6-19 HCI feeder jams (Tray 4/5/6 jams) (continued)
ENWW Common causes of repeating jams 455
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