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13 Support

Contacting support

If the information provided in this user guide or Help and Support does not address your questions,

you can contact support. For U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide

support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

● Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●

E-mail support.

●

Find support telephone numbers.

●

Locate an HP service center.

98 Chapter 13 Support

Default Chapter5
- Table of Contents5
1 Welcome11
- Finding Information12
2 Getting to Know Your Computer14
- Top14
- Front22
- Right23
- Left25
- Display27
- Bottom29
- Identifying the Bottom Parts of the Computer30
3 Connecting to a Network32
- Connecting to a Wireless Network32
- Connecting to a Wired Network37
  - Connecting to a Local Area Network (LAN)37
4 Pointing Devices and Keyboard38
- Using Pointing Devices38
  - Setting Pointing Device Preferences38
  - Using the Touchpad38
- Using the Keyboard42
  - Identifying the Hot Keys42
  - Using Keypads43
5 Multimedia46
- Using the Media Activity Controls46
- Audio46
  - Adjusting the Volume47
  - Checking Audio Functions on the Computer47
- Webcam (Select Models Only)48
- Video48
6 Power Management51
- Shutting down the Computer51
- Setting Power Options52
- Using Battery Power54
- Using External AC Power58
  - Testing an AC Adapter59
- Switchable Graphics/Dual Graphics (Select Models Only)60
  - Using Switchable Graphics (Select Models Only)60
  - Using Dual Graphics (Select Models Only)61
7 External Cards and Devices62
- Using Media Card Reader Cards (Select Models Only)62
  - Inserting a Digital Card62
  - Removing a Digital Card63
- Using a USB Device63
  - Connecting a USB Device64
  - Removing a USB Device64
- Using Optional External Devices65
  - Using Optional External Drives65
8 Drives66
- Handling Drives66
- Using Hard Drives67
- Using Optical Drives (Select Models Only)75
9 Security80
- Protecting the Computer80
- Using Passwords81
- Using Antivirus Software89
- Using Firewall Software89
- Installing Critical Security Updates90
- Using HP Protecttools Security Manager (Select Models Only)90
- Installing an Optional Security Cable90
- Using the Fingerprint Reader (Select Models Only)91
  - Locating the Fingerprint Reader91
10 Maintenance92
- Adding or Replacing Memory Modules92
- Cleaning Your Computer94
  - Cleaning Products94
  - Cleaning Procedures95
- Updating Programs and Drivers96
- Using Softpaq Download Manager97
11 Backup and Recovery98
- Backing up Your Information99
- Performing a System Recovery99
12 Computer Setup (BIOS) and Advanced System Diagnostics103
- Using Computer Setup103
- Using Advanced System Diagnostics106
13 Support108
- Contacting Support108
- Labels109
14 Specifications110
- Input Power111
- Operating Environment112
Appendix A Traveling with the Computer113
Appendix A Traveling with the Computer114
Appendix B Troubleshooting115
- Troubleshooting Resources115
- Resolving Issues115
Appendix C Electrostatic Discharge121
Index122

Brand	HP
Model	Notebook
Category	Laptop
Language	English

HP Notebook User Manual

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