HP OMEN 27i - Support and troubleshooting

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Table 4-2: Solving common problems
Problem
Possible cause
Solution
Screen is blank
or video is
flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is off.
Power the power button.
NOTE: If pressing the
Power button has no
effect, press and hold the
power button for 10
seconds to disable the
Power button lockout
feature.
Video cable is improperly connected.
Connect the video cable
properly.
System is in Sleep mode.
Press any key on the
keyboard or move the
mouse to exit Sleep mode.
Video card is incompatible.
Open the OSD menu and
select the Input Control
menu. Set Auto-Switch
Input to Off and manually
select the input
Image appears
blurred,
indistinct, or too
dark.
Brightness is too low.
Open the OSD menu and
select Brightness to adjust
the brightness scale as
needed.
Check Video
Cable is
displayed on
screen.
Monitor video cable is disconnected.
Connect the appropriate
video signal cable
between the computer and
monitor. Be sure that the
computer power is off
while you connect the
video cable.
Input Signal Out
of Range is
Video resolution and/or refresh rate are set
higher than what the monitor supports.
Change the settings to a
supported setting.