Generating static electricity................................................................................................................................................................................... 25
Preventing electrostatic damage to equipment...................................................................................................................................... 26
Personal grounding methods and equipment........................................................................................................................................... 26
Grounding the work area............................................................................................................................................................................................27
Recommended materials and equipment.....................................................................................................................................................27
Cleaning your computer....................................................................................................................................................................................................... 28
Enabling HP Easy Clean (select products only)........................................................................................................................................ 28
Removing dirt and debris from your computer.........................................................................................................................................28
Cleaning your computer with a disinfectant...............................................................................................................................................29
Caring for wood veneer (select products only) ........................................................................................................................................30
Packaging and transporting guidelines.....................................................................................................................................................................30
Accessing support information ....................................................................................................................................................................................... 31
5 Removal and replacement procedures for authorized service provider parts.................................................................................33
Component replacement procedures ....................................................................................................................................................................... 33
Preparation for disassembly..................................................................................................................................................................................33
Bottom cover ..................................................................................................................................................................................................................... 33
Battery.................................................................................................................................................................................................................................... 35
Speakers................................................................................................................................................................................................................................37
Solid-state drive...............................................................................................................................................................................................................38
WLAN module....................................................................................................................................................................................................................39
Connector board cable............................................................................................................................................................................................... 41
Connector board............................................................................................................................................................................................................. 42
Fan............................................................................................................................................................................................................................................. 43
Display assembly............................................................................................................................................................................................................44
Touchpad cable................................................................................................................................................................................................................ 52
Touchpad ..............................................................................................................................................................................................................................53
System board ....................................................................................................................................................................................................................54
Heat sink ................................................................................................................................................................................................................................57
Top cover and keyboard.............................................................................................................................................................................................59
6 Using Setup Utility (BIOS)............................................................................................................................................................................................................61
Starting Setup Utility (BIOS)................................................................................................................................................................................................ 61
Updating Setup Utility (BIOS)..............................................................................................................................................................................................61
Determining the BIOS version................................................................................................................................................................................61
Preparing for a BIOS update .................................................................................................................................................................................. 62
Downloading a BIOS update....................................................................................................................................................................... 62
Installing a BIOS update .................................................................................................................................................................................63
7 Backing up, restoring, and recovering...............................................................................................................................................................................64
Backing up information and creating recovery media...................................................................................................................................64
Using Windows tools for backing up.................................................................................................................................................................64
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................64
Restoring and recovering your system......................................................................................................................................................................65
Creating a system restore ......................................................................................................................................................................................65
Restoring and recovery methods.......................................................................................................................................................................65
Recovering using HP Recovery media............................................................................................................................................................65
Changing the computer boot order ..................................................................................................................................................................66
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