HP ProDesk 600 G2 Series User Manual

6 Troubleshooting without diagnostics ............................................................................................................ 66
Safety and comfort .............................................................................................................................................. 66
Before you call for technical support .................................................................................................................. 66
Helpful hints ........................................................................................................................................................ 67
Solving general problems .................................................................................................................................... 68
Solving power problems ...................................................................................................................................... 72
Solving hard drive problems ................................................................................................................................ 73
Solving media card reader problems ................................................................................................................... 75
Solving display problems .................................................................................................................................... 76
Solving audio problems ....................................................................................................................................... 81
Solving printer problems ..................................................................................................................................... 83
Solving keyboard and mouse problems .............................................................................................................. 84
Solving Hardware Installation Problems ............................................................................................................. 86
Solving Network Problems .................................................................................................................................. 87
Solving memory problems .................................................................................................................................. 90
Solving CD-ROM and DVD problems .................................................................................................................... 91
Solving USB ash drive problems ........................................................................................................................ 94
Solving front panel component problems .......................................................................................................... 95
Solving Internet access problems ....................................................................................................................... 95
Solving software problems .................................................................................................................................. 97
7 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 98
POST numeric codes and text messages ............................................................................................................. 98
Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 103
8 Password security and resetting CMOS ........................................................................................................ 105
Resetting the password jumper ........................................................................................................................ 105
Clearing and resetting the BIOS ........................................................................................................................ 107
9 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 108
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 108
10 System backup and recovery ..................................................................................................................... 110
Backing up, restoring, and recovering in Windows 10 ...................................................................................... 110
Creating recovery media and backups ............................................................................................ 110
Creating HP Recovery media (select products only) .................................................... 110
Using Windows tools ....................................................................................................................... 112
Restore and recovery ...................................................................................................................... 112
Recovering using HP Recovery Manager ...................................................................... 112
What you need to know before you get started ........................................ 112
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HP ProDesk 600 G2 Series Specifications

General

Processor Options	Intel Core i3, Intel Core i5, Intel Core i7 (6th Gen)
Memory	Up to 64 GB DDR4
Storage Options	HDD, SSD
Graphics	Intel HD Graphics, Optional discrete graphics
Ports	USB 3.0, USB 2.0, DisplayPort, VGA, RJ-45
Form Factor	Small Form Factor (SFF), Mini Tower (MT)
Operating System	Windows 10 Pro, Windows 7 Professional
Expansion Slots	PCIe x16, PCIe x1, PCI
Power Supply	200W
Dimensions	Varies by form factor
Weight	Varies by form factor