Solving audio problems ........................................................................................................ 166
Solving printer problems ....................................................................................................... 168
Solving keyboard and mouse problems .................................................................................. 169
Solving Hardware Installation Problems .................................................................................. 171
Solving Network Problems .................................................................................................... 174
Solving memory problems ..................................................................................................... 177
Solving processor problems ................................................................................................... 179
Solving CD-ROM and DVD problems ...................................................................................... 180
Solving USB flash drive problems ........................................................................................... 182
Solving front panel component problems ................................................................................. 183
Solving Internet access problems ............................................................................................ 183
Solving software problems .................................................................................................... 185
9 POST error messages .................................................................................................... 187
POST numeric codes and text messages .................................................................................. 188
Interpreting POST diagnostic front panel LEDs and audible codes .............................................. 196
10 Password security and resetting CMOS ....................................................................... 200
Resetting the password jumper ............................................................................................... 201
Clearing and resetting the CMOS .......................................................................................... 202
11 HP PC Hardware Diagnostics ...................................................................................... 204
Why run HP PC Hardware Diagnostics – UEFI ......................................................................... 204
How to access and run HP PC Hardware Diagnostics - UEFI ...................................................... 204
Downloading HP PC Hardware Diagnostics to a USB device ..................................................... 205
12 System backup and recovery ...................................................................................... 206
Backing up, restoring, and recovering in Windows 8 ............................................................... 206
Creating recovery media and backups .................................................................... 207
Restoring and recovering using Windows 8 tools ...................................................... 208
Using Windows 8 Refresh ....................................................................... 208
Using Windows 8 Reset .......................................................................... 209
Recovery using the Windows 8 recovery USB flash drive ............................ 210
Recovery using Windows 8 operating system media (purchased separately) . 211
Backing up, restoring, and recovering in Windows 7 ............................................................... 212
Creating recovery media ........................................................................................ 212
Creating recovery media using HP Recovery Manager (select models only) ... 213
Creating recovery discs with HP Recovery Disc Creator (select models only) . . 214
Creating recovery discs ............................................................ 214
Backing up your information .................................................................... 215
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