Contents 4
Local I/O cable problems............................................................................................................... 40
Modem problems .......................................................................................................................... 40
Network controller problems ........................................................................................................... 42
Software problems...................................................................................................................... 44
Operating system problems and resolutions ................................................................................................ 44
Operating system problems ............................................................................................................ 44
Operating system updates .............................................................................................................. 45
Restoring to a backed-up version ..................................................................................................... 45
When to reconfigure or reload software........................................................................................... 45
Linux operating systems.................................................................................................................. 46
Application software problems.................................................................................................................. 46
Software locks up.......................................................................................................................... 46
Errors occur after a software setting is changed................................................................................. 47
Errors occur after the system software is changed .............................................................................. 47
Errors occur after an application is installed...................................................................................... 47
Remote ROM flash problems..................................................................................................................... 47
General remote ROM flash problems are occurring ........................................................................... 47
Command-line syntax error ............................................................................................................. 47
Access denied on target computer ................................................................................................... 47
Invalid or incorrect command-line parameters....................................................................................48
Network connection fails on remote communication ........................................................................... 48
Failure occurs during ROM flash...................................................................................................... 48
Target system is not supported......................................................................................................... 48
Software tools and solutions......................................................................................................... 49
Configuration tools.................................................................................................................................. 49
Array Configuration Utility.............................................................................................................. 49
SmartStart software........................................................................................................................ 49
SmartStart Scripting Toolkit ............................................................................................................. 50
HP ROM-Based Setup Utility............................................................................................................ 50
Option ROM Configuration for Arrays .............................................................................................52
HP ProLiant Essentials Rapid Deployment Pack................................................................................... 52
Re-entering the server serial number and product ID........................................................................... 52
Management CD........................................................................................................................... 53
Management tools................................................................................................................................... 53
Automatic Server Recovery ............................................................................................................. 53
ROMPaq utility.............................................................................................................................. 53
Remote Insight Lights-Out Edition II................................................................................................... 53
Integrated Lights-Out technology...................................................................................................... 53
Erase Utility .................................................................................................................................. 54
StorageWorks library and tape tools................................................................................................ 54
HP Systems Insight Manager........................................................................................................... 54
Management Agents...................................................................................................................... 54
System Management homepage......................................................................................................54
USB support.................................................................................................................................. 55
Clustering software........................................................................................................................ 55
Diagnostic tools ......................................................................................................................................55
HP Insight Diagnostics.................................................................................................................... 55
Survey Utility................................................................................................................................. 56
Integrated Management Log ........................................................................................................... 56
Array Diagnostic Utility .................................................................................................................. 56
Remote support and analysis tools............................................................................................................. 57
HP Instant Support Enterprise Edition................................................................................................ 57
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