Contents 4 
LED and audible alarm troubleshooting ...................................................................................................... 29 
UPS does not start ................................................................................................................................... 30 
UPS operates on battery only.................................................................................................................... 30 
UPS frequently switches between utility and battery power............................................................................ 30 
UPS does not provide the expected backup time ......................................................................................... 30 
UPS cannot communicate with the host computer......................................................................................... 31 
UPS emits a slight clicking noise................................................................................................................ 31 
Site Wiring Fault LED is red ...................................................................................................................... 31 
Specifications............................................................................................................................. 32 
UPS physical specifications....................................................................................................................... 32 
UPS input specifications ........................................................................................................................... 32 
UPS output specifications.......................................................................................................................... 32 
Power protection specifications ....................................................................................................... 33 
Voltage specifications .................................................................................................................... 33 
Output tolerance specifications........................................................................................................ 33 
Output feature specifications........................................................................................................... 33 
Battery specifications ............................................................................................................................... 33 
Battery runtime........................................................................................................................................ 34 
Environmental specifications ..................................................................................................................... 34 
Serial communications port pin assignment................................................................................................. 34 
Spares....................................................................................................................................... 36 
Ordering spares...................................................................................................................................... 36 
UPS spare parts list.................................................................................................................................. 36 
Hardware options ................................................................................................................................... 36 
Technical support........................................................................................................................ 37 
Before you contact HP.............................................................................................................................. 37 
HP contact information............................................................................................................................. 37 
Warranty information.................................................................................................................. 38 
Limited warranty ..................................................................................................................................... 38 
$250,000 Computer Load Protection Guarantee......................................................................................... 38 
Pre-Failure Battery Warranty ..................................................................................................................... 38 
Regulatory compliance notices ..................................................................................................... 40 
Regulatory compliance identification numbers............................................................................................. 40 
Federal Communications Commission notice............................................................................................... 40 
FCC rating label............................................................................................................................ 40 
Class A equipment......................................................................................................................... 41 
Class B equipment......................................................................................................................... 41 
Declaration of conformity for products marked with the FCC logo, United States only....................................... 41 
Modifications.......................................................................................................................................... 42 
Cables................................................................................................................................................... 42 
Canadian notice (Avis Canadien).............................................................................................................. 42 
European Union regulatory notice ............................................................................................................. 42 
Disposal of waste equipment by users in private households in the European Union......................................... 43 
Japanese notice ...................................................................................................................................... 43 
BSMI notice............................................................................................................................................ 43 
Korean notice ......................................................................................................................................... 44 
Battery replacement notice........................................................................................................................ 44 
Power cord statement for Japan................................................................................................................. 44 
Electrostatic discharge................................................................................................................. 45 
Preventing electrostatic discharge.............................................................................................................. 45