HP rp4410 - Page 48

General Site Preparation Guidelines
Information to Collect Before You Contact Support
Chapter 2
48
• Try to determine precisely what did or did not happen
Step 2. Collect the following information:
• The model number of your server (such as, rp4410 or rp4440)
• The product number of your server. This can be found on the identification label, which is found
at the front of the unit (typically A9956A, A9951A, and so on)
• The serial number of your server. This can be found on the identification label
Step 3. Become familiar with your system configuration:
• Are you using the LAN, RS232, or web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used and where are they installed?
• What accessories are installed?
Step 4. Determine the following:
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the system?
• Which operating system and version is in use?