HP Z4 G5 - User Manual

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Maintenance and Service Guide

HP Z4 G5 Workstation Desktop PC

SUMMARY

This guide provides maintenance information about such topics as spare parts, removal and replacement of

parts, security, and backing up.

Main Page

Table of Contents4
Computer Features9
Front9
Left9
Rear10
Product Specifications11
Illustrated Parts Catalog12
Computer Major Components12
Routine Care, Drive Guidelines, and Disassembly Preparation15
Electrostatic Discharge Information15
Generating Static Electricity15
Preventing Electrostatic Damage to Equipment16
Personal Grounding Methods and Equipment16
Grounding the Work Area17
Recommended Materials and Equipment17
Operating Guidelines18
Routine Care18
General Cleaning Safety Precautions18
Removing Dirt and Debris from Your Computer19
Cleaning Your Computer with a Disinfectant19
Cleaning the Computer Case20
Cleaning the Keyboard20
Cleaning the Monitor21
Cleaning the Mouse21
Service Considerations21
Tools and Software Requirements21
Screws22
Cables and Connectors22
Hard Drives22
Lithium Coin Cell Battery22
SATA Hard Drives23
Cable Management23
Removal and Replacement Procedures25
Preparation for Disassembly25
Feet25
Front Bezel26
Dust Filter27
Access Panel27
Card Guide Assembly28
Handle29
Solid-State Drive30
Memory Modules (Dimms)31
Pcie Retainer Fan34
Front Card Guide and Fan35
Memory Fan36
Expansion Card37
I/O Assembly39
Optical Drive Carrier40
Interlock Assembly41
Battery42
Hard Drive44
Rear Fan46
Heat Sink46
Processor47
Power Supply49
System Board50
Troubleshooting Without Diagnostics52
Before You Call for Technical Support52
Helpful Hints53
Solving General Problems53
Cannot Access the Computer Setup (F10) Utility When Booting the Computer53
Computer Appears Locked up and will Not Turn off When the Power Button Is Pressed54
Computer will Not Respond to Keyboard or Mouse54
Computer Date and Time Display Is Incorrect54
There Is no Sound or Sound Volume Is too Low54
Cannot Remove Computer Cover or Access Panel55
Poor Performance55
System Does Not Turn on and the Lights on the Front of the Computer Are Not Blinking56
Solving Power Problems56
Computer will Not Turn on56
Three Red Blinks then Seven White Blinks57
Power Supply Shuts down Intermittently57
Solving Hard Drive Problems57
Hard Drive Error Occurs57
Disk Drive Transaction Problem57
Drive Not Found (Identified)58
Nonsystem Disk/Ntldr Missing Message58
Computer will Not Boot from Hard Drive58
Computer Seems to be Locked up59
Solving Audio Problems59
Sound Cuts in and out59
Sound Does Not Come out of the Speaker or Headphones59
Computer Appears to be Locked up While Recording Audio60
Line-In Jack Is Not Functioning Properly60
Solving Printer Problems60
Printer will Not Print60
Printer will Not Turn on60
Printer Prints Garbled Information61
Solving Keyboard and Mouse Problems61
Keyboard Commands and Typing Are Not Recognized by the Computer61
Mouse Does Not Respond to Movement or Is too Slow61
Solving Hardware Installation Problems62
A New Device Is Not Recognized as Part of the System62
Computer will Not Start62
Solving Network Problems63
Network Driver Does Not Detect Network Controller63
Network Status Link Light Never Blinks63
Diagnostics Reports a Failure64
Diagnostics Passes, but the Computer Does Not Communicate with the Network64
Network Controller Stopped Working When an Expansion Board was Added to the Computer64
Network Controller Stops Working Without Apparent Cause64
Cannot Connect to Network Server When Attempting Remote System Installation65
Solving Memory Problems65
System will Not Boot or Does Not Function Properly after Installing Additional Memory Modules65
Out of Memory Error65
Memory Count During POST Is Wrong66
Insufficient Memory Error During Operation66
Solving USB Flash Drive Problems66
USB Flash Drive Is Not Seen as a Drive Letter in Windows66
USB Flash Drive Not Found (Identified)66
System will Not Boot from USB Flash Drive66
Solving Internet Access Problems67
Unable to Connect to the Internet67
Cannot Automatically Launch Internet Programs67
Solving Software Problems67
Computer will Not Start up and the HP Logo Does Not Appear68
Illegal Operation Has Occurred" Error Message Is Displayed68
Computer Setup (F10) Utility69
Using Computer Setup (F10) Utilities69
Computer Setup Main70
Computer Setup Security74
Computer Setup Advanced80
POST Error Messages90
POST Numeric Codes and Text Messages90
Interpreting POST Diagnostic Front Panel Lights and Audible Codes96
Password Security and Resetting CMOS99
Changing a Setup or Power-On Password99
Deleting a Setup or Power-On Password99
Backing Up, Restoring, and Recovering101
Backing up Information and Creating Recovery Media101
Using Windows Tools for Backing up101
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)101
Restoring and Recovering Your System102
Creating a System Restore102
Restoring and Recovery Methods102
Recovering Using HP Recovery Media102
Changing the Computer Boot Order103
Using HP Sure Recover (Select Products Only)103
Using HP PC Hardware Diagnostics104
Using HP PC Hardware Diagnostics Windows (Select Products Only)104
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code104
Accessing HP PC Hardware Diagnostics Windows104
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant104
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)105
Downloading HP PC Hardware Diagnostics Windows105
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP105
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store105
Downloading HP Hardware Diagnostics Windows by Product Name or Number105
Only)105
Installing HP PC Hardware Diagnostics Windows106
Using HP PC Hardware Diagnostics UEFI106
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code106
Starting HP PC Hardware Diagnostics UEFI106
Only)107
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive107
Downloading the Latest HP PC Hardware Diagnostics UEFI Version107
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)108
Downloading Remote HP PC Hardware Diagnostics UEFI108
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version108
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number108
Customizing Remote HP PC Hardware Diagnostics UEFI Settings108
Statement of Memory Volatility110
Current BIOS Steps110
Nonvolatile Memory Usage112
Questions and Answers114
Using HP Sure Start (Select Products Only)115
Power Cord Set Requirements117
General Requirements117
Japanese Power Cord Requirements117
Country-Specific Requirements117
Specifications119
Linux Technical Notes121
System RAM121
Audio121
Hyper-Threading Technology122
NVIDIA Graphics Workstations122
AMD Graphics Workstations123
Index124

Brand	HP
Model	Z4 G5
Category	Desktop
Language	English

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