HP Z6 G5 A - User Manual

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Maintenance and Service Guide

HP Z6 G5 A Workstation Desktop PC

SUMMARY

This guide provides maintenance information about such topics as spare parts, removal and replacement of

parts, security, and backing up.

Main Page

Legal Information2
Table of Contents3
Computer Features8
Front8
Left10
Rear10
Labels11
Product Specifications12
Illustrated Parts Catalog13
Computer Major Components13
Cables16
Miscellaneous Parts17
Routine Care, Drive Guidelines, and Disassembly Preparation20
Electrostatic Discharge Information20
Generating Static Electricity20
Preventing Electrostatic Damage to Equipment21
Personal Grounding Methods and Equipment21
Grounding the Work Area22
Recommended Materials and Equipment22
Operating Guidelines23
Routine Care23
General Cleaning Safety Precautions23
Removing Dirt and Debris from Your Computer24
Cleaning Your Computer with a Disinfectant24
Cleaning the Computer Case25
Cleaning the Keyboard25
Cleaning the Monitor26
Cleaning the Mouse26
Service Considerations26
Tools and Software Requirements26
Screws27
Cables and Connectors27
Hard Drives27
Lithium Coin Cell Battery27
SATA Hard Drives28
Cable Management28
Removal and Replacement Procedures30
Preparation for Disassembly30
Feet30
Access Panel31
MID Card Retainer32
Hard Drive33
Memory Fan Assembly35
Lower Pcie Retainer Fan Assembly35
Upper Pcie Retainer Fan Assembly36
Battery37
Solid-State Drive39
Memory Modules (Dimms)40
Interlock Assembly44
I/O Assembly45
Optical Drive47
Drive Insert48
Rear Fan49
Heat Sink, Processor50
Processor52
Front Card Guides and Fans53
Expansion Card55
Power Supply59
Front Bezel60
Front Handle61
System Board63
System Board Components64
VR Heat Sinks66
Troubleshooting Without Diagnostics68
Before You Call for Technical Support68
Helpful Hints69
Solving General Problems69
Cannot Access the Computer Setup (F10) Utility When Booting the Computer69
Computer Appears Locked up and will Not Turn off When the Power Button Is Pressed70
Computer will Not Respond to Keyboard or Mouse70
Computer Date and Time Display Is Incorrect70
There Is no Sound or Sound Volume Is too Low70
Cannot Remove Computer Cover or Access Panel71
Poor Performance71
System Does Not Turn on and the Lights on the Front of the Computer Are Not Blinking72
Solving Power Problems72
Power Supply Shuts down Intermittently72
Solving Hard Drive Problems73
Hard Drive Error Occurs73
Disk Drive Transaction Problem73
Drive Not Found (Identified)73
Nonsystem Disk/Ntldr Missing Message74
Computer will Not Boot from Hard Drive74
Computer Seems to be Locked up74
Solving Audio Problems75
Sound Cuts in and out75
Sound Does Not Come out of the Speaker or Headphones75
Computer Appears to be Locked up While Recording Audio75
Line-In Jack Is Not Functioning Properly75
Solving Printer Problems76
Printer will Not Print76
Printer will Not Turn on76
Printer Prints Garbled Information76
Solving Keyboard and Mouse Problems77
Keyboard Commands and Typing Are Not Recognized by the Computer77
Mouse Does Not Respond to Movement or Is too Slow77
Solving Hardware Installation Problems77
A New Device Is Not Recognized as Part of the System78
Computer will Not Start78
Solving Network Problems78
Network Driver Does Not Detect Network Controller79
Network Status Link Light Never Blinks79
Diagnostics Reports a Failure79
Diagnostics Passes, but the Computer Does Not Communicate with the Network80
Network Controller Stopped Working When an Expansion Board was Added to the Computer80
Network Controller Stops Working Without Apparent Cause80
Cannot Connect to Network Server When Attempting Remote System Installation80
System Setup Utility Reports Unprogrammed EEPROM80
Solving Memory Problems81
System will Not Boot or Does Not Function Properly after Installing Additional Memory Modules81
Out of Memory Error81
Memory Count During POST Is Wrong81
Insufficient Memory Error During Operation81
Solving USB Flash Drive Problems82
USB Flash Drive Is Not Seen as a Drive Letter in Windows82
USB Flash Drive Not Found (Identified)82
System will Not Boot from USB Flash Drive82
The Computer Boots to DOS after Making a Bootable Flash Drive82
Solving Internet Access Problems83
Unable to Connect to the Internet83
Cannot Automatically Launch Internet Programs83
Solving Software Problems83
Computer will Not Start up and the HP Logo Does Not Appear84
Illegal Operation Has Occurred" Error Message Is Displayed84
Computer Setup (F10) Utility85
Using Computer Setup (F10) Utilities85
Computer Setup Main86
Computer Setup Security90
Computer Setup Advanced96
POST Error Messages105
POST Numeric Codes and Text Messages105
Interpreting POST Diagnostic Front Panel Lights and Audible Codes111
Password Security and Resetting CMOS114
Changing a Setup or Power-On Password114
Deleting a Setup or Power-On Password114
Backing Up, Restoring, and Recovering116
Backing up Information and Creating Recovery Media116
Using Windows Tools for Backing up116
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)116
Restoring and Recovering Your System117
Creating a System Restore117
Restoring and Recovery Methods117
Recovering Using HP Recovery Media117
Changing the Computer Boot Order118
Using HP Sure Recover (Select Products Only)118
Statement of Memory Volatility119
Current BIOS Steps119
Nonvolatile Memory Usage121
Questions and Answers122
Using HP Sure Start (Select Products Only)123
Using HP PC Hardware Diagnostics124
Using HP PC Hardware Diagnostics Windows (Select Products Only)124
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code124
Accessing HP PC Hardware Diagnostics Windows124
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant124
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)125
Downloading HP PC Hardware Diagnostics Windows125
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP125
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store125
Downloading HP Hardware Diagnostics Windows by Product Name or Number125
Only)125
Installing HP PC Hardware Diagnostics Windows126
Using HP PC Hardware Diagnostics UEFI126
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code126
Starting HP PC Hardware Diagnostics UEFI126
Only)127
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive127
Downloading the Latest HP PC Hardware Diagnostics UEFI Version128
Only)128
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)128
Downloading Remote HP PC Hardware Diagnostics UEFI128
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version128
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number128
Customizing Remote HP PC Hardware Diagnostics UEFI Settings129
Power Cord Set Requirements130
General Requirements130
Japanese Power Cord Requirements130
Country-Specific Requirements130
Specifications132
Index134

Brand	HP
Model	Z6 G5 A
Category	Desktop
Language	English

HP Z6 G5 A - User Manual

Table of Contents

HP Z6 G5 A Specifications

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