HP ZBook 17 G4 Mobile Workstation - Additional BIOS Crisis Recovery Tool

Test description Failure descriptions Error code Possible user actions
Hard Disk Test Hard Disk 2 Quick 304 The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 1 Full 305 The hard drive may have failed. Contact support for assistance.
Hard Disk Test Hard Disk 2 Full 306 The hard drive may have failed. Contact support for assistance.
Boot Device
Manager
Boot device not found 3F0 Indicates a potential problem with the hard drive. Please run the hard
drive test.
See “Testing a Hard Disk using the Built in Self Test “ at
http://h20566.www2.hp.com/hpsc/doc/public/display?
docLocale=en_US&docId=emr_na-c00439024 for more information.
Boot Device
Manager
Hard Disk 1 SMART 301 Indicates a potential problem with the hard drive. Run the hard drive test.
See “Testing a Hard Disk using the Built in Self Test “ at
http://h20566.www2.hp.com/hpsc/doc/public/display?
docLocale=en_US&docId=emr_na-c00439024 for more information.
Boot Device
Manager
Hard Disk 2 SMART 302 Indicates a potential problem with the hard drive. Run the hard drive test.
See “Testing a Hard Disk using the Built in Self Test” at
http://h20566.www2.hp.com/hpsc/doc/public/display?
docLocale=en_US&docId=emr_na-c00439024 for more information.
BIOS Recovery BIOS Recovery
Occurred
500 This message indicates that BIOS recovery was completed successfully. No
further action is required.
BIOS Application BIOS Application Error 501 The BIOS installation may have become corrupted. Download the latest
version of the BIOS and install it. See 4. Update BIOS and drivers
on page 80 for more information.
If reinstalling the BIOS fails, contact support for further assistance.
CMOS Recovery CMOS Recovery
Occurred
502 This message indicates that CMOS recovery was completed successfully.
No further action is required.
Battery Check Primary Battery
Replace
601 This indicates that the primary battery has very low capacity. See
“Checking the Status of the Battery” at http://h20566.www2.hp.com/
hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c00821536
for details on using the HP Support Assistant to verify the battery
capacity and, if necessary, order a replacement.
Battery Check Secondary Battery
Replace
602 This indicates that the secondary battery has very low capacity. See
“Checking the Status of the Battery” at http://h20566.www2.hp.com/
hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c00821536
for details on using the HP Support Assistant to verify the battery
capacity and, if necessary, order a replacement.
Wireless Module Not installed or
responding
701 Reseat the wireless LAN adapter module, if your notebook supports it.
Because seating or reseating a wireless LAN adapter is unique to each
computer model. For more information, see the chapter titled “Removal
and replacement procedures for Customer Self-Repair parts.”
Fan Fan not operating
correctly
90B The system fan may be malfunctioning.
For information on troubleshooting heat-related issues, see “HP
Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than
Normal” at http://support.hp.com/us-en/document/c01007591.
A hard reset can sometimes restore the system fan to working order. See
“Use Hard Reset to Resolve Hardware and Software Issues” at
http://h20566.www2.hp.com/hpsc/doc/public/display?
docLocale=en_US&docId=emr_na-c01684768 for details.
If the system fan continues to malfunction, contact support.
Additional information 145