HP ZBook 17 G4 Mobile Workstation - Page 8

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Service door ....................................................................................................................................... 30
Battery ............................................................................................................................................... 31
Base enclosure .................................................................................................................................. 33
Hard drive(s) and internal frame ....................................................................................................... 33
Solid-state drives (M.2) ..................................................................................................................... 38
WLAN module .................................................................................................................................... 40
WWAN module ................................................................................................................................... 42
Memory module ................................................................................................................................ 44
6 Removal and replacement procedures for authorized service provider parts .................................................... 47
Component replacement procedures .................................................................................................................. 47
RTC battery ........................................................................................................................................ 48
Speakers ............................................................................................................................................ 49
TouchPad ........................................................................................................................................... 50
Smart card reader and frame ............................................................................................................ 51
Fingerprint reader board ................................................................................................................... 53
Fan ..................................................................................................................................................... 54
Heat sink ............................................................................................................................................ 56
Discrete graphics board .................................................................................................................... 59
Display LED board ............................................................................................................................. 60
Keyboard ........................................................................................................................................... 62
System board .................................................................................................................................... 64
Display assembly ............................................................................................................................... 68
Top cover ........................................................................................................................................... 74
7 Troubleshooting guide ................................................................................................................................. 75
Resources ............................................................................................................................................................. 76
General troubleshooting steps ............................................................................................................................ 76
Identify the issue ............................................................................................................................... 77
1. Understand the issue .................................................................................................. 77
Boot up sequence ......................................................................................... 77
Failure classication ..................................................................................... 77
2. Examine the environment .......................................................................................... 79
3. Perform a visual inspection of hardware ................................................................... 80
4. Update BIOS and drivers ............................................................................................. 80
Manually updating BIOS and drivers ............................................................ 80
Remotely deploying BIOS and drivers .......................................................... 80
Analyze the issue ............................................................................................................................... 80
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