HP ZBook Firefly G11 - User Manual

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Maintenance and Service Guide

HP ZBook Firefly 14 inch G11 Mobile

Workstation PC

SUMMARY

This guide provides maintenance information about such topics as spare parts, removal and replacement of

parts, security, and backing up.

Main Page

Legal Information2
Table of Contents5
Product Description11
Components15
Right15
Left16
Display17
Low Blue Light Mode (Select Products Only)17
Keyboard Area19
Touchpad19
Touchpad Settings19
Adjusting Touchpad Settings19
Turning on the Touchpad19
Touchpad Components19
Lights20
Button and Fingerprint Reader21
Special Keys23
Bottom24
Rear25
Labels25
Illustrated Parts Catalog27
Computer Major Components27
Display Assembly Subcomponents31
Miscellaneous Parts33
Removal and Replacement Procedures Preliminary Requirements38
Tools Required38
Service Considerations38
Plastic Parts38
Cables and Connectors38
Drive Handling38
Electrostatic Discharge Information39
Generating Static Electricity39
Preventing Electrostatic Damage to Equipment40
Personal Grounding Methods and Equipment40
Grounding the Work Area41
Recommended Materials and Equipment41
Cleaning Your Computer42
Enabling HP Easy Clean (Select Products Only)42
Removing Dirt and Debris from Your Computer42
Cleaning Your Computer with a Disinfectant43
Caring for Wood Veneer (Select Products Only)44
Packaging and Transporting Guidelines44
Accessing Support Information45
Removal and Replacement Procedures for Customer Self-Repair Parts47
Component Replacement Procedures47
Preparation for Disassembly47
Bottom Cover47
WLAN Module49
WWAN Module50
Solid-State Drive51
Memory Modules53
Speakers55
Fan56
Removal and Replacement Procedures for Authorized Service Provider Parts58
Component Replacement Procedures58
Battery58
Fingerprint Reader Board59
RTC Battery60
NFC Module61
Touchpad62
Smart Card Reader63
Audio Jack64
USB Board65
Heat Sink66
System Board68
Display Assembly71
Top Cover with Keyboard81
Troubleshooting Guide83
Resources83
General Troubleshooting Steps84
Identify the Issue84
Understand the Issue85
Boot-Up Sequence85
Failure Classification85
Examine the Environment87
Perform a Visual Inspection of Hardware87
Update BIOS and Drivers88
Manually Updating BIOS and Drivers88
Remotely Deploying the BIOS and Drivers88
Analyze the Issue88
Remove or Uninstall Recently Added Hardware, Software88
HP Hardware Diagnostics and Tools88
HP PC Hardware Diagnostics (UEFI)89
HP BIOS Configuration Utility (BCU)90
HP Image Diagnostic Tool91
HP Thermal Monitor91
Non HP Diagnostics Tools91
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages91
Status Lights91
Blinking Light Codes92
POST Error Messages93
Resolve the Issue94
Hard Reset94
Soft Reset (Default Settings)95
10. Reseat Cables and Connections95
11. Test with Minimum Configuration96
Essential Hardware Configuration96
Safe Mode97
Test with Verified Working Configuration (Hardware or Operating System)97
13. Replace the System Board97
Verify Solution98
Helpful Hints99
At Startup99
During Operation99
Consulting with HP Service100
Common Issues and Possible Solutions100
Power-On Issues100
No Power101
Intermittent Power-On, Shutdown, Reboot103
AC Adapter Issue104
Battery Not Recognized, Not Charging104
Battery Discharges too Fast107
Burnt Smell107
Post108
No Video (with Power)108
Blinking Lights109
Diagnostic Error Messages110
BIOS Password110
Performance (OS)111
Intermittent Shutdown111
Blue Screen113
Freeze at Windows Logo (Hang or Lockup)114
Electromagnetic Interference (EMI)115
No Wake up116
Unresponsive117
Slow Performance118
HP Smart Adapter Warning Message118
Incorrect Time and Date119
Display120
Display Anomalies120
Symptom120
Quick Check121
HP PC Hardware Diagnostics (UEFI) for Video Test121
Display Assembly Diagram121
Dead Pixel122
No Video (Internal)122
No Video (External)122
Displayport/Vga123
Hdmi123
No or Bad External Video Via Docking124
Incorrect or Missing Color/Distorted Image124
Touch Screen125
I/O Devices126
Keyboard126
Keyboard Pointing Stick (Select Products Only)127
Keyboard Backlight128
Touchpad128
Network Connectivity (RJ-45 Jack)129
Network Connectivity Wireless (WLAN)129
Wwan130
Usb130
Smart Card Reader131
Speaker, Headphone - Audio Issues132
Thunderbolt (TB)133
Storage134
Hard Drive or Solid-State Drive Not Recognized135
No Boot to Operating System (no Read-Write Error)136
Read-Write Error137
Slow Performance138
Blue Screen (BSOD) Error138
Noisy Hard Drive138
Mechanical139
Noise (Sound)139
Fan Runs Constantly140
Thermal Shutdown (Hot)141
Additional Information142
Acronyms142
Blinking Lights and Boot Error Codes143
Processor Not Executing Code144
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image144
Memory Module Error144
Graphics Controller Error (no Controller)144
Failure System Board Error145
Intel Trusted Execution Technology (TXT) Error145
Sure Start Unable to Find Valid BIOS Boot Block Image145
Sure Start Has Identified a Problem (Manual Recovery Policy Set)145
POST Error Messages and User Actions146
Routine Maintenance for Performance Improvement148
Common Blue Screen Error Messages148
Error Message List148
Bug Check Symbolic Names149
Microsoft General Troubleshooting of Windows Bug Check Codes149
Use Windows Debugging Tool149
Windows Software Development Kit (SDK)150
Display Issue: Pixel Anomalies153
Cable Management155
Connector Types155
Flex Cable155
Horizontal Cable Insertion156
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)156
Multiple-Pin Vertical Connector (LVDS Cable to System Board)157
Backing Up, Restoring, and Recovering158
Backing up Information and Creating Recovery Media158
Using Windows Tools for Backing up158
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)158
Restoring and Recovering Your System158
Creating a System Restore159
Restoring and Recovery Methods159
Recovering Using HP Recovery Media159
Changing the Computer Boot Order160
Using HP Sure Recover (Select Products Only)160
Computer Setup (BIOS), TPM, and HP Sure Start161
Using Computer Setup161
Navigating and Selecting in Computer Setup161
Restoring Factory Settings in Computer Setup161
Updating the BIOS162
Determining the BIOS Version162
Preparing for a BIOS Update162
Downloading a BIOS Update163
Installing a BIOS Update163
Changing the Boot Order Using the F9 Prompt163
TPM BIOS Settings (Select Products Only)164
Using HP Sure Start (Select Products Only)164
Using HP PC Hardware Diagnostics165
Using HP PC Hardware Diagnostics Windows (Select Products Only)165
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code165
Accessing HP PC Hardware Diagnostics Windows165
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant165
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)166
Downloading HP PC Hardware Diagnostics Windows166
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP166
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store166
Downloading HP Hardware Diagnostics Windows by Product Name or Number166
Only)166
Installing HP PC Hardware Diagnostics Windows167
Using HP PC Hardware Diagnostics UEFI167
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code167
Starting HP PC Hardware Diagnostics UEFI167
Only)168
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive168
Downloading the Latest HP PC Hardware Diagnostics UEFI Version169
Only)169
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)169
Downloading Remote HP PC Hardware Diagnostics UEFI169
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version169
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number169
Customizing Remote HP PC Hardware Diagnostics UEFI Settings170
Specifications171
Computer Specifications171
Display Specifications172
Solid-State Drive Specifications172
Statement of Memory Volatility174
Current BIOS Steps174
Nonvolatile Memory Usage176
Questions and Answers177
Using HP Sure Start (Select Products Only)178
Power Cord Set Requirements179
Requirements for All Countries179
Requirements for Specific Countries and Regions179
Recycling182
Index183

Brand	HP
Model	ZBook Firefly G11
Category	Laptop
Language	English

HP ZBook Firefly G11 - User Manual

Table of Contents

HP ZBook Firefly G11 Specifications

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