HP ZBook Studio G5 User Manual

Items Procedures
At this point, there should be sucient power from the AC adapter to the system
board. Expect to hear the fan spinning and see blinking lights or error messages (i.e.,
faulty memory, HDD, etc)
Verify system board
1. Test essential hardware conguration (11. Test with minimum conguration
on page 91, 12. Test with veried working conguration (hardware and/or
operating system) on page 92, 13. Replace the system board on page 92) by
removing nonessential parts.
2. If there is still no boot, replace system board.
Tips and tricks In essential hardware conguration, mWS G1 and G2 may require discrete GPU to boot.
However, mWS G3 can boot with integrated graphics.
Intermittent power-on, shutdown, reboot
Items Procedures
Symptoms
●
Does not always turn on
●
Intermittently hangs
●
Intermittently shuts down
●
Spontaneously reboots
Possible causes
Electrical short, uctuating power source, unstable power rails, loose connections, bent pins,
stray wires, dust, obvious damage, nearly faulty parts (bulging/leaking capacitor).
Potentially will turn into a no power issue soon (No Power on page 95).
Troubleshooting steps
1. Visually check power ports on both AC adapter and computer sides.
2. Inspect power sources:
a. Verify AC adapter working correctly. Use a conrmed working adapter to test.
b. Verify that battery is not depleted while system is in Sleep state. Test with a
conrmed working battery.
The sections below are intended for authorized service providers/technicians.
1. Follow actions in No Power on page 95.
a. Be sure that AC adapter has correct DC voltage.
b. Verify battery - test with a conrmed working battery.
c. Verify that power button is not stuck.
d. Verify that power connector is not loose.
e. Remedy loose connections and reseat major components (processor, memory, GPU,
hard drive/solid-state drive, etc).
2. Perform visual check for loose connections, bent pins, stray wires, dust, nearly faulty parts
(bulging/leaking capacitor).
3. Test essential hardware conguration (11. Test with minimum conguration on page 91)
a. If system boots, reinstall nonessential hardware one component at a time to isolate
issue.
b. If system does not boot, replace essential hardware with veried working parts, one
component at a time. If system still does not boot, replace system board.
Common issues and possible solutions 97

HP ZBook Studio G5 Specifications

General

Form factor	Clamshell
Product type	Mobile workstation
Product color	Gray
Country of origin	China
Market positioning	Performance
LED backlight	Yes
RGB color space	NTSC
Display diagonal	15.6 \
Display brightness	400 cd/m²
Native aspect ratio	16:9
Maximum refresh rate	72 Hz
Bus type	DMI
Processor cache	12 MB
Processor cores	6
Processor model	E-2176M
Processor frequency	2.7 GHz
Processor cache type	Smart Cache
Configurable TDP-down	35 W
Processor manufacturer	Intel
Processor boost frequency	4.4 GHz
Configurable TDP-down frequency	2.2 GHz
Discrete GPU manufacturer	NVIDIA
Discrete graphics card model	NVIDIA® Quadro® P1000
On-board graphics card model	Intel UHD Graphics P630
Discrete graphics card memory	4 GB
Discrete graphics memory type	GDDR5
Memory slots	2x SO-DIMM
Internal memory	32 GB
Memory clock speed	2666 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	2 x 16 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD form factor	M.2
Total storage capacity	512 GB
Compatible memory cards	SD
Number of SSDs installed	1
Front camera HD type	HD
Antenna type	2x2
Bluetooth version	5.0
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN controller model	Intel Dual Band Wireless-AC 9560
USB 2.0 ports quantity	0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	2
Pointing device	Clickpad
Operating system architecture	64-bit
HP segment	Business
Battery capacity	95.6 Wh
AC adapter power	150 W
Sustainability certificates	ENERGY STAR
Intel Identity Protection Technology version	1.00

Weight and Dimensions

Depth	254 mm
Width	360 mm
Weight	2000 g
Height (rear)	17.4 mm
Height (front)	8.8 mm