HPE D6020

8 Support and other resources
Accessing Hewlett Packard Enterprise Support
• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
www.hpe.com/assistance
• To access documentation and support services, go to the HP Support Center – Hewlett
Packard Enterprise website:
www.hpe.com/support/hpesc
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Accessing updates
• Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.
• To download product updates, go to either of the following:
HP Support Center – Hewlett Packard Enterprise Get connected with updates from
HP page:
www.hpe.com/support/e-updates
◦
◦ Software Depot website:
www.hpe.com/support/softwaredepot
• To view and update your entitlements, and to link your contracts, Care Packs, and warranties
with your profile, go to the HP Support Center – Hewlett Packard Enterprise More Information
on Access to HP Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT: Access to some updates might require product entitlement when accessed
through the HP Support Center – Hewlett Packard Enterprise. You must have a Hewlett
Packard Enterprise Passport set up with relevant entitlements.
Accessing Hewlett Packard Enterprise Support 49