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7. Support
7.1 Accessing Hewlett Packard Enterprise Support
• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website
(www.hpe.com/assistance).
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website (www.hpe.com/support/hpesc).
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specifi c reports and logs
• Add-on products or components
• Third-party products or components
7.2 Accessing updates
• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
• To download product updates:
* Hewlett Packard Enterprise Support Center (www.hpe.com/support/hpesc)
* Hewlett Packard Enterprise Support Center: Software downloads
(www.hpe.com/support/downloads)
* Software Depot website (www.hpe.com/support/softwaredepot)
•
To subscribe to eNewsletters and alerts: www.hpe.com/support/e-updates.
• To view and update your entitlements, and to link your contracts and warranties with your profi le, go to
the Hewlett Packard Enterprise Support Center's "More Information on Access to HPE Support Materials"
page (www.hpe.com/support/AccessToSupportMaterials).
IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett
Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements.
7.3 Customer self repair
Hewlett Packard Enterprise CSR (customer self repair) programs allow you to repair your product. If a CSR
part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will
determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website
(www.hpe.com/support/selfrepair).
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