Error
code
Issue Steps to resolve issue
003
DisplayPort cable is
disconnected or no video
stream detected.
1. Make sure the DisplayPort cable is plugged in to the
link box (if using one) and computer.
2. On your computer, go to Control Panel System and
Security System.
3. Click Device Manager, and then click to expand the
list under Universal Serial Bus controllers.
4. Right-click Generic USB Hub (there may be more
than one with the same label), and then select
Properties.
5. Click the Power Management tab, and then de-
select Allow the computer to turn off this device to
save power.
6. Restart the link box.
7. Restart VIVE Console.
If the issue persists, try updating your GPU driver to the
latest version.
005
Make sure the front
cover is attached to the
headset.
Make sure the front cover is properly attached to the
headset.
006
DisplayPort connection
is not stable.
§ Try restarting the headset.
§ Try another DisplayPort port on your computer.
§ Check if your graphics card supports DisplayPort.
007, 008 ROM checksum failed.
Try again after updating
the software.
1. Follow the steps to re-download and update the
software.
2. Run the firmware update again.
009
The USB cable must be
connected to a USB 3.0
or higher port on the
computer.
§ Make sure the USB cable is connected to a USB 3.0 or
higher port on the computer.
§ If the USB cable is already connected to a USB 3.0 or
higher port on the computer, try switching to a
different USB 3.0 or higher port.
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