Error
code
Issue Steps to resolve issue
100
USB hub update failed. 1. From your computer, open the Device Manager.
2. Under Universal Serial Bus controllers, find and right-
click Generic USB Hub, and then select Properties.
3. Click the Details tab, and then select Hardware IDs
from the drop-down list.
4. Under Values, find the following nodes:
§ VID: 0BB4, PID: 0315
§ VID: 0BB4, PID: 0323
5. Click the Power Management tab, and then de-select
Allow the computer to turn off this device to save
power option.
6. Restart your computer as well as the link box.
7. Retry the firmware update.
101
Audio update failed. 1. Restart your computer as well as the link box.
2. Retry the firmware update.
102, 106,
107, 108
Headset firmware
update failed.
1. Restart your computer as well as the link box.
2. Retry the firmware update.
103
Controller firmware
update failed.
1. Restart your computer as well as the link box.
2. Retry the firmware update.
105
Headset not connected. 1. Restart your computer as well as the link box.
2. Retry the firmware update.
200
The headset cannot be
detected. Make sure that
cables are properly
connected and then
restart the headset.
Make sure the cables between the headset, link box (if
using one), and computer are all properly connected and
then restart the headset.
201
The headset display
cannot be detected.
Make sure that the
headset cable is properly
connected.
Make sure the headset cable is properly connected.
202
Calibration data is lost.
For assistance on how to
fix this, contact customer
care.
Contact customer care.
203, 205,
206, 207
Oops! This should not
happen. Re-install VIVE
software to fix this.
Re-install the VIVE software.
60 Settings
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