8. Perform a minimum of 3 speed tests all hardwired at different times of the day.
While doing speedtest use Server named - Primo Wireless. Note down the
values of Downloads and Uploads.
https://www.speedtest.net/
9. VERY IMPORTANT - Under any circumstances, please do not restore your
modem to factory settings/factory reset as this will erase all of your
settings and it will require to be reconfigured which will incur charges.
10. Contact UBB Helpdesk on 0800 000 945 once the above steps have been
followed.
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