HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions
HUAWEI Confidential & Proprietary Page 6 of 7
Subject to any rights you may have under the Consumer Guarantees, accessories and
consumable parts, including but not limited to cables and connectors, are not covered by the
warranties and services set out above.
If Huawei cannot fulfil its service commitments within the committed time period due to non-
Huawei causes, Huawei shall not be liable for the failure to meet the SLA commitments. If on-
site service is required, traveling time is excluded from the SLA time.
Warranties and services shall not apply in the following circumstances:
Damage as a result of force majeure (including but not limited to natural disasters, fires and
war).
Damage as a result of natural wear and tear.
Direct damage caused by failure to meet system requirements provided in writing including
site running environment or external electricity parameters.
Damage from lightning due to unsuitable system design.
Damage to hardware or data due to customer’s negligence, inappropriate operation or
intentional damage.
Damage caused by non-compliance with the operation manual of the equipment.
System damage caused by the customer or third parties, including relocation and installation
of the system not in compliance with Huawei’s requirements or instructions.
Damage caused by adjustment, change or removal of identification marks not in compliance
with Huawei requirements or instructions
System damage directly caused by problems in customer’s infrastructure.
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