HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions
HUAWEI Confidential & Proprietary Page 5 of 7
Help Desk provides technical support to Huawei’s customers for solar inverter products.
Tel: 0800 77 9955; Email: eu_inverter_support@huawei.com
Remote Technical Support includes technical enquiry, problem handling, and firmware
update. The technical enquiry service provides consultation services in respect of Huawei
inverter products. And when we do the maintenance of the FusionSolar, Huawei may update
or restart your system.
Hardware Support
During the applicable Warranty Period, Huawei guarantees that all solar inverter hardware, Smart PV
Optimizer, Smart Power Sensor, Smart Dongle, Smartlogger, SmartACU, and LUNA2000 purchased
shall be free from defects in material, fabrication and workmanship.
Solar inverter, Smart PV Optimizer, Smart Power Sensor, Smart Dongle, Smartlogger,
SmartACU and LUNA2000 that are defective in material, fabrication or workmanship or do
not meet the published specifications shall be replaced free of charge.
For solar inverters, Smart PV Optimizer, Smart Power Sensor, Smart Dongle, Smartlogger,
SmartACU during the Warranty Period, Huawei will send the replacement device to the
customer within 2 Business Days after device fault being confirmed. For LUNA2000 products,
Huawei will send the replacement device to the customer within 30 calendar days after RMA
is confirmed. After receiving the replacement device, customer must return the defective
device (packed in the packaging from the replacement device) within 15 Business Days of
receipt of the replacement device and Huawei will cover the cost of postage. Defective
devices not returned in time for any reason may be charged to customer.
The replacement device provided by Huawei will be functionally equivalent to the
customer’s defective device (in features, functions, compatibility, provided with default
software version).
The replacement device provided by Huawei will be covered by the remainder of the original
device warranty period.
Disclaimer:
All above mentioned warranty and support services apply only to SUN2000 Series Products,
Smart PV Optimizer, Smart Power Sensor, Smart Dongle, SmartLogger, SmartACU and
LUNA2000.
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