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Huddly IQ - User Manual

Huddly IQ
19 pages
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Huddly AS
Troubleshooting guide
Version #4 - 09/19
700 Support
Created by
Lene Walther Johnsen
First Line Support & Customer Relation Consultant
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Summary

Introduction to Huddly Products

Camera Plugged In But No Image

Troubleshooting steps for when the camera screen is active but no image is displayed.

Using the Huddly App

Information on using the Huddly App for software updates, features like Genius Framing, and PTZ controls.

Troubleshooting Common Issues

Initial Troubleshooting Steps

Checks for cable, USB port, software updates, app error messages, and video client application compatibility.

Choosing the Right Cable

Details on the included 0.6-meter cable and requirements for active USB 3.0 cables over 2.0 meters.

Troubleshooting Sorry, Seems Like We Are Stuck Error

Steps to resolve the 'Sorry, seems like we are stuck' error during Huddly App upgrades.

Troubleshooting Replug the Included Cable Error

Resolving the 'Replug the included cable' error in the Huddly App, including USB port and cable checks.

Troubleshooting Check Your Network Error

Steps to fix the 'Check your network' error during Huddly App upgrades, related to firewall or network issues.

Huddly IQ Specifications

General IconGeneral
Megapixel12 MP
Sensor typeCMOS
Digital zoom4 x
White balanceAuto
Optical sensor size1/2.3 \
3D NR (Noise Reduction)Yes
Field of view (FOV) angle150 °
Input current0.9 A
DC input voltage5 V
Maximum frame rate30 fps
Supported video modes720p, 1080p
Video formats supportedMPEG, YUV
Maximum video resolution1920 x 1080 pixels
Resolution at capture speed1280x720@30fps, 1920x1080@30fps
Supported graphics resolutions1280 x 720 (HD 720), 1920 x 1080 (HD 1080)
USB 3.2 Gen 1 (3.1 Gen 1) Type-B ports quantity1
Product colorRose
Weight and Dimensions IconWeight and Dimensions
Depth72 mm
Width40 mm
Height35 mm

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