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Huddly GO User Manual

Huddly GO
19 pages
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Huddly AS
Troubleshooting guide
Version #4 - 09/19
700 Support
Created by
Lene Walther Johnsen
First Line Support & Customer Relation Consultant
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Huddly GO Specifications

General IconGeneral
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity1
Maximum frame rate30 fps
Supported video modes720p
Video formats supportedMPEG, YUV
Maximum video resolution1280 x 720 pixels
Resolution at capture speed1280x720@30fps
Supported graphics resolutions1280 x 720 (HD 720)
Product colorGray
Tripod mounting supportedYes
Megapixel16 MP
Sensor typeCMOS
Digital zoom4 x
Optical sensor size1/2.3 \
Horizontal field of view120 °
Field of view (FOV) angle150 °
Input current0.9 A
DC input voltage5 V
Weight and Dimensions IconWeight and Dimensions
Depth72 mm
Width40 mm
Height33 mm

Summary

Support Flow

Introduction to Huddly Cameras

Connecting Your Huddly Camera

Guides on connecting Huddly cameras to devices, including USB 2.0 ports and troubleshooting no image issues.

The Huddly App

Details about the Huddly App, its features, and step-by-step installation process for Windows and Mac.

Troubleshooting Huddly Cameras

Initial Troubleshooting Steps

Outlines initial checks for common Huddly camera issues: cables, USB ports, software updates, app errors, and VCAs.

Cables and USB Ports

Explains cable requirements, USB-C to USB-C compatibility, third-party cables, and how to identify USB 3.0 ports.

Software Updates and App Errors

Covers updating Huddly software and app, checking versions, and troubleshooting common error messages.

Video Client Applications (VCA) Compatibility

Addresses issues with Huddly camera functionality in video client applications and ensures correct software versions.

Preparing for Tier 2 Support

Details steps before contacting advanced support, including essential information and Huddly Log File extraction.

Return Policy and Procedures

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