3.0 Return policy and procedures
Huddly has a standard warranty of 24 months*. For full details of your warranty, please see
your signed agreement with Huddly*/**.
If an end user has a camera that, through extensive troubleshooting, needs to be replaced and
is under warranty, the following procedure shall be followed:
1. Contact Huddly for advanced troubleshooting.
2. Huddly determines if the product needs to be replaced.
3. End user gives faulty product to you.
4. You give end user new product from your stock.
5. Huddly determines if the product is to be a) returned, or; b) scrapped.
a. If the camera is to be returned, you will receive an RMA number from Huddly to
place on the package that you are to return to Huddly’s Return Center with
prepaid shipping charges (as per the signed agreement).
b. If the camera is to be scrapped, you will scrap the camera on your end and
provide visual evidence to Huddly of this when it is done.
6. Once the faulty product is a) returned to Huddly’s Return Center, or; b) scrapped and
visual evidence has been received at Huddly, Huddly will (according to the signed
agreement**) either send a credit note for the replacement product in point 4, or send a
replacement product directly to you.
*24 months from the date the camera is scanned for outgoing delivery from Huddly’s warehouse. Please
see your signed agreement with Huddly for details on potential extensions of warranty.
** The signed agreement will have details of Incoterms to be used.
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