Huddly IQ - Default Chapter; Table of Contents

Table of contents
Support flow 2
1.0 Introduction 2
1.1 Connecting your Huddly camera 3
1.1.1 Connecting your camera to a USB 2.0 port 3
1.1.2 Camera plugged in but no image 3
1.2 The Huddly App 4
1.2.1 Huddly App installation 4
2.0 Troubleshooting 5
2.1 First troubleshooting steps 5
2.2 Cables 6
2.2.1 Which cable to use? 6
2.2.2 Can I use a USB-C to USB-C cable? 6
2.2.3 Can I use a third party USB-C connector cable? 7
2.3 USB ports 7
2.3.1 How do I know if my computer has a USB 3.0 certified port? 8
2.3.1.1 Windows 8
2.3.1.2 Mac OS X 10
2.3.2 Can I connect the huddly camera to a USB 3.1 certified port? 10
2.4 Software updates 11
2.4.1 Update camera or update app 11
2.4.2 How to check the camera software 12
2.4.3 Huddly App error message: Sorry, seems like we are stuck 13
2.4.4 Huddly App error message: Replug the included cable 14
2.4.5 Huddly App error message: Check your network 15
2.5 Video Client Applications (VCA) 16
2.5.1 Huddly camera does not work with video client application 16
2.6 Before contacting Tier 2 Support (Huddly Level 1 Support) 17
2.6.1 Huddly Log File 17
3.0 Return policy and procedures 18
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