This cable type can be used and perhaps should work, however, there is no guarantee that
you'll experience optimal functionality as it has not been fully tested yet. To use the cable
provided, an adapter is required for old versions of Mac computers and Huddly will not provide
any support for this.
2.2.3 Can I use a third party USB-C connector cable?
Huddly cameras uses a USB-C cable. There are many different cable producers, with different
qualities and variations that you can use. The Huddly USB-C connector cable that comes
packaged with your Huddly camera has been tested to ensure it functions optimally. Please take
note, cables need to be used in proper conditions, no knots, not exposed to heating sources
and no weight restraints on the cable, for optimal use.
For all other cables, which have not been provided through an official Huddly reseller, we
cannot guarantee an optimal functionality and Huddly will not provide any support on these.
2.3 USB ports
It is important to note that one of the most common situations users experience is that the
Huddly camera has been plugged into the wrong USB port.
Always ask the user to try unplugging the cable and replugging it, as well as connecting the
camera to a different USB port, and making sure it is a USB 3.0 certified port.
7
To Next Page
Loading...
