Humanscale eFloat Next User Manual

Basic Troubleshooting Instructions: eFloat Next
TG-EFLOATNEXTBASICTROUBLESHOOTING-R02 - Last Revision 8/16/2023
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Customer Care
TROUBLESHOOTING INSTRUCTIONS
eFloat Next Basic Troubleshooting
Product Line(s) eFloat Next
Required Parts None
Required Tools None
A. Reset Procedure
The reset procedure resolves most issues with table function:
1. Before resetting, check that the area around the table is clear so that it can move without obstacles.
2. Press the DOWN button, moving the desk to its lowest position, then release.
3. Hold the DOWN button while the desk clicks lower, slightly rises, and stops.
If the steps above do not resolve the issue, continue onto the next section, Desktop Movement Troubleshooting.
Down
Down
This guide provides troubleshooting steps that may resolve or diagnose issues with product function.
Reset Procedure
Desktop Movement Troubleshooting
Programmable Hand Switch Error Code Troubleshooting
Additional Support
If the issue persists after following the troubleshooting actions in this guide,
contact Humanscale Support with the following information:
 Humanscale Order/PO# Number
 Issue Details
• Detailed description of the issue
• Photos/video of the issue
• Troubleshooting steps performed, including error codes, if applicable
 Ship-to address (for shipment replacement parts, if necessary)

Humanscale eFloat Next Specifications

General

Brand	Humanscale
Model	eFloat Next
Category	Indoor Furnishing
Language	English

Summary

Reset Procedure

Desktop Movement Troubleshooting

Table Does Not Move

Ensure cords are secured and outlet has power for table movement issues.

Table Moves at Slow Rate

Follow the reset procedure if the table moves slowly.

Hand Switch LED is Red

Ensure cables are secured and follow reset procedure for red LED.

Programmable Hand Switch Error Code Troubleshooting

Check for Visible Damage

Inspect table components for visible damage before proceeding.

Verify Handset LED Illumination

Check if the handset LED illuminates after pushing a button.

Diagnose H01 Error Code

Address H01 code by waiting for desk to cool down if overheated.

Handle Specific Error Codes

Troubleshoot codes like RST, E01-E09 by performing a base reset.

Perform Base Reset Procedure

Guide on how to perform a base reset for troubleshooting.

Address ASR Code

Resolve ASR code by re-pressing the Down button for reset.