Table 10. 4810/4910 Problem symptoms table (continued)
Symptom Actions
Cash Drawer not working Note: The cash drawer port is located on the riser
card.
1. Boot the RSS diagnostics memory key.
2. Choose the POS I/O tests from the main screen.
Check to see if the cash drawer test appears on
the screen; if this test does not appear, replace
the riser card.
3. If the cash drawer test appears on the screen, run
the cash drawer diagnostic test. If the cash drawer
diagnostic test passes, the cash drawer is
functioning.
If the cash drawer diagnostic test does not pass,
attach a known "good" cash drawer mechanism
and run the cash drawer test again. If the test sill
does not pass – replace the riser card. If the test
passes – replace the cash drawer.
HDD not enumerated by POST, OS
doesn’t boot.
Follow the steps in Table 9 on page 32.
Continuous tone after POST
1. Confirm presence and proper seating of the
DIMM.
2. If a DIMM socket is available, move the DIMM to
the other socket.
3. Replace DIMM.
Suspected Fault
If, based on the symptoms, a fault is suspected in a particular FRU, the confirming
checks in the table below should be performed.
Table 11. Suspected Fault Table
FRU Evaluation
HDD
1. Verify that the HDD connector is fully
seated into the HDD card connector.
2. Examine the boot sequence in the BIOS
setup. Verify HDD is in the boot
sequence.
3. During POST, verify the HDD Health
Check runs successfully.
4. Run the RSS diagnostics, including the
extended diagnostics for the hard drive.
5. If above tests pass, re-imaging/re-
installing the OS may be required.
HDD card/tray assembly
1. Verify that HDD connector is fully seated
into the HDD card connector
2. Examine for interface card damage.
Replace if damaged.
3. Confirm proper seating of the HDD
interface card in the motherboard
connector.
Problem determination
March 2009
34 SurePOS Installation and Service
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