ii
Technical support
Troubleshooting and Frequently Asked Questions (FAQ) sections are provided in the Appendix of
this manual to aid you in the installation of your IBM Deskstar. If the answer to your installation
question is not found in this manual, call technical support. Before calling, please gather as much
of the following information as possible:
• IBM drive model number, part number, and serial number
• Operating system
• BIOS manufacturer, version, and date
• Any error codes and when they occurred
• System type and manufacturer
• Motherboard manufacturer
• Chipset manufacturer
• Adapter card manufacturer
• Other devices in systems
• Bus/cable layout (location of device, which device is at the end)
• Applications used (if relevant)
In North America
Web www.ibm.com/harddrive
Voice 888.IBM.5214 or 507.286.5825
Fax 507.253.DRIVE
e-mail drive@us.ibm.com
In the United Kingdom
Voice 44.0870.010.2866
e-mail drive@uk.ibm.com
In Singapore
Voice 65.1800.840.9292 or 65.841.2900
e-mail drive@sg.ibm.com
In Germany
Voice 49.07032.153050
e-mail drive@de.ibm.com
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