8-6 IBM Personal Computer User Guide
Quick problem solving chart
Did you add hardware?
Remove the hardware you installed
and restart the computer.
Does the computer still
have the problem?
The hardware you added may need to be
setup differently or may be incompatible.
IBM Helpware can help! See the S
.
upport
Information section
You do not have a hardware problem.
See the S .upport Information section
You may have a hardware problem.
First, see "Solving hardware and
software problems" on page 8-7.
If this does not fix the problem, see
the S .upport Information section
Yes
Yes
No
No
Did the computer pass all the hardware tests?
You do not have a hardware problem. See the
S.upport Information section
You may have a hardware problem. First, see "Solving hardware
and software problems" on page 8-7. If this does not fix the
problem, see the S .upport Information section
Yes
No
Did the computer pass the test?
Yes
No
From Windows, run the PC Dr for Windows pro
ram. Use the Quick Test
Diagnostics option. See "Starting PC Dr for Windows" on page 8-20 for details.
Yes
No
You may have a hardware problem.
First, see "Solving hardware and
software problems" on page 8-7.
If this does not fix the problem, see
the Support Information section.
Did the computer pass all hardware tests?
From Windows, run the PC Dr
for Windows program. Use the
Quick Test Diagnostics option.
See "Starting PC Doctor for
Windows" on page 8-20 for
details.
Yes
No
You may have a hardware problem. First, see "Solving hardware
and software problems" on page 8-7. If this does not fix the
problem, see the .support information section
Did the computer pass the test?
See
Quick Reference for recovery information
See
Quick Reference for recovery information
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